Late order

Absolutely terrible customer service. I ordered it diring December and there was no notice on their website whatsoever about a festive break they were taking during this time. I ordered a necklace for a birthday present and now I won’t receive my order on time. Furthermore after I found out about the break they were taking they notified that all orders during that time will be dispatched on the 6th of January. I still have received no response on the status of my order. Never ordering from them ever again.