STINKING ATTITTUDE AND SERVICE AT NORSEMAN MENSWEAR IN KNYSNA

I bought my daughter track pants for school, as they( Norseman) are the sole providers of the school uniform I'm referring to. The sales lady told me to make sure it doesn't get dirty when she fits it so that if it doesn't fit I can return it. The daughter was at school at the time of purchase and fitted the pants later unfortunately they got a bit dirty at the bottom and because I was told they mustn't be dirty I washed and returned the pants. The lady inspected the pants and found them clean on return and she said unfortunately they cannot exchange them because I washed it. And said yes because they told me not to return them dirty. The refused to exchange the pants because I washed them.

On their proof of purchase nor in their shop did they have a notice that states, that should you buy an item they don't take it back if its dirty, nor a notice that that states no exchanges or only onsite fitting or should an item be washed it shouldn't be returned.

What would they have done if the pants were fitted in their shop and were dirty at the bottom as it did on me. would they have returned them on the shelves to be bought by someone else? because they actually a bit dirty even on purchase due to fitting.

I THINK IT'S HIGH TIME THEY HAVE A COMPETITOR IN THE AREA OR THE SCHOOL SELLS IT'S OWN UNIFORM. THE ATTITTUDE AND STINKING SERVICE THEY OFFER IS ANNOYING.