NW
North West After Hours Animal Clinic
Unclaimed Business
NW
North West After Hours Animal Clinic
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Kyly S
1 reviews | Active since Jan 2020
30 Nov 2020, 12:20
Never take your pet here
Late afternoon on Sunday my little Maltese was bitten by a very big Airedale Terrier. I found an emergency vet in Roodepoort – Northwest Animal Emergency Clinic. When I arrived, I realised I forgot my mask at home, so I pulled my t-shirt up over my face and held it with my hand. The very friendly receptionist didn't seem perturbed. While I waited in the waiting room for our turn with the female vet on duty, a male vet arrived. Before he even said anything to me, I quickly apologised for not having a mask due to my panic with what had just happened to my dog, all the while holding my shirt up over my face. As a result, he told me I wouldn't be able to come in with my dog and I would need to wait outside. Heart-broken, I agreed and sat down again. To which he replied, "No, I mean you need to wait outside of the building". What the actual hell!? So, I asked if I couldn’t buy a disposable mask from the practice. His answer – “No, we don’t have any”. What!? In a place where you operate on animals, you have NO masks!? Like the one you are currently wearing!? He was so horrible. I just went outside and burst into tears. It was bad enough that I couldn't be there to comfort my baby boy, but it was adding insult to injury that I was treated like a leper when in such a state of panic. While I was outside on the phone crying to my husband, he came out to tell me what the plan moving forward was. He wasn’t phased in the least by all my tears. He showed me a photo of my dog’s shaved back which revealed a lot more bite marks than I expected. He said that all the flesh that was bitten would need to be surgically removed and my dog would need to stay overnight. I had to pay R4500 upfront, till in tears because I was so emotional. This guy was so cold. In hindsight, I wish I'd taken my dog away at that point and left, but I was so stressed about the damage that I let this guy carry on with him. Also, later something occurred to me to prove that this Vet was just being an nasty for no reason - if it was unacceptable for me to even wait for feedback in the waiting room with my t-shirt up over my face, why was this suddenly acceptable when I had to come in and pay R4500?
Helpful (0)
|Replies (0)KS
Kyly S
1 reviews | Active since Jan 2020
30 Nov 2020, 12:20
Never take your pet here
Late afternoon on Sunday my little Maltese was bitten by a very big Airedale Terrier. I found an emergency vet in Roodepoort – Northwest Animal Emergency Clinic. When I arrived, I realised I forgot my mask at home, so I pulled my t-shirt up over my face and held it with my hand. The very friendly receptionist didn't seem perturbed. While I waited in the waiting room for our turn with the female vet on duty, a male vet arrived. Before he even said anything to me, I quickly apologised for not having a mask due to my panic with what had just happened to my dog, all the while holding my shirt up over my face. As a result, he told me I wouldn't be able to come in with my dog and I would need to wait outside. Heart-broken, I agreed and sat down again. To which he replied, "No, I mean you need to wait outside of the building". What the actual hell!? So, I asked if I couldn’t buy a disposable mask from the practice. His answer – “No, we don’t have any”. What!? In a place where you operate on animals, you have NO masks!? Like the one you are currently wearing!? He was so horrible. I just went outside and burst into tears. It was bad enough that I couldn't be there to comfort my baby boy, but it was adding insult to injury that I was treated like a leper when in such a state of panic. While I was outside on the phone crying to my husband, he came out to tell me what the plan moving forward was. He wasn’t phased in the least by all my tears. He showed me a photo of my dog’s shaved back which revealed a lot more bite marks than I expected. He said that all the flesh that was bitten would need to be surgically removed and my dog would need to stay overnight. I had to pay R4500 upfront, till in tears because I was so emotional. This guy was so cold. In hindsight, I wish I'd taken my dog away at that point and left, but I was so stressed about the damage that I let this guy carry on with him. Also, later something occurred to me to prove that this Vet was just being an nasty for no reason - if it was unacceptable for me to even wait for feedback in the waiting room with my t-shirt up over my face, why was this suddenly acceptable when I had to come in and pay R4500?
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Replies (0)BH
Bianca H
1 reviews | Active since Jan 2020
21 Jul 2015, 22:18
Do not take your sick pet here
So our dog fell ill in the evening, we phoned a few vets in the area and none were open. We were forced to drive at 12 that evening to the North West After Hours Animal Clinic where we were treated really badly. It's understandable if a company has a cash up front policy but it shows that this clinic has no compassion towards animals and people if the pet's well being is of priority. The vet on duty refused to even have one look at our dog before we paid them a few thousand rand. The rude man then took our dog to his office and he pricked her ear, he knew she was dehydrated but still tried to force blood from her ear for tests. When I asked him if he couldn't get blood from another part of her body he said \I am a vet
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Bianca H
1 reviews | Active since Jan 2020
21 Jul 2015, 22:18
Do not take your sick pet here
So our dog fell ill in the evening, we phoned a few vets in the area and none were open. We were forced to drive at 12 that evening to the North West After Hours Animal Clinic where we were treated really badly. It's understandable if a company has a cash up front policy but it shows that this clinic has no compassion towards animals and people if the pet's well being is of priority. The vet on duty refused to even have one look at our dog before we paid them a few thousand rand. The rude man then took our dog to his office and he pricked her ear, he knew she was dehydrated but still tried to force blood from her ear for tests. When I asked him if he couldn't get blood from another part of her body he said \I am a vet
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