Vehicle Returned with Additional Damage from BMW Northcliff

The vehicle was returned to me on the 31st at approximately 09:32 via flatbed tow truck arranged by BMW Northcliff.

Upon delivery, the vehicle was found to have new faults that were not present prior to collection, including a driving stabilisation error and severe steering misalignment. Based on visual inspection and vehicle behaviour, it appears the tie rod end and axle may have been damaged during the loading process onto the flatbed. The vehicle is now unsafe to drive.

At the time of both collection and delivery, I asked the towing operator whether there were any documents or condition reports to sign. I was advised that there were no documents requiring signature for either collection or delivery.

I immediately documented the vehicle’s condition with photographs and notified BMW Northcliff via WhatsApp upon delivery.

This damage occurred while the vehicle was in BMW Northcliff’s custody and control, during return logistics arranged by the dealership, and further compounds the prolonged deprivation of use, safety concerns, and loss of confidence already raised in this complaint.

I am awaiting BMW Group intervention to address both the unresolved mechanical fault and the newly introduced damage caused during vehicle handling.