Great customer service and going the extra mile.

I booked a bike build with Northcliff cycles, to move components from one bike to another. Fabian Valsecchi was the technician. The shop had a particularly busy day and the bike was not ready. Fabian called to apologise and ask if he could deliver the bike to my house later. He worked to after 19h00 on a Friday to make sure the job was done and that I had the bike for the weekend to ride.<br> On top of this, the manager (Andy) and Fabian offered me used parts instead of new ones to save me money.<br> Great service and definitely going the extra mile!