Forrmal complaint Suzuki Swift

I took my Suzuki Swift to the Northcliff branch to have a loud noise checked that I believed was coming from a loose mud guard. Upon inspection, a service advisor named Candice confirmed that the mud guard was indeed loose and advised that the clips had broken. I was told that a temporary repair using cable ties would be done until the part could be ordered, and that it would be safe to drive as long as I avoided gravel roads.

After collecting my vehicle later that day, the noise was gone, and I assumed the issue had been resolved. However, a few days later, I noticed smoke coming from the bonnet, which I initially thought was from the temporary ties. On 17 October, my oil warning light came on while driving home. I stopped at an Engen garage, where the attendant discovered that the oil cap was missing, and oil had spilled all over the engine bay.

I was shocked, as I had not opened the bonnet or serviced the vehicle since leaving Suzuki. I immediately contacted the Northcliff branch, and staff were sent out with a new oil cap and oil. I returned to the dealership, where I was advised to leave the car so it could be inspected and cleaned. I also requested confirmation that no further damage had occurred due to the oil spillage.

The following morning, on 18 October, I was picked up and told that my car had been cleaned, inspected, and was safe to drive. However, on 23 October, while driving on the N1, the initial noise returned, followed by the battery warning light. Moments later, my car completely switched off on the highway. My insurance provider had to tow the vehicle, and it was later confirmed that the alternator belt had snapped.

This entire sequence of events has caused me significant inconvenience, stress, and potential long-term damage to my vehicle all seemingly due to negligence during the initial service.

I trust Suzuki will take this matter seriously and address it promptly. Please confirm receipt of this complaint and advise on the next steps.