Northcliff Suzuki
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Northcliff Suzuki
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 15:58
WE WONT REPAIR YOUR CAR WHICH IS NEW
Summary of my recent Issues – Suzuki Northcliff I submitted an online repair request and received confirmation of an available booking from Suzuki Northcliff for the following day. With the dealership’s agreement, the vehicle was dropped off the day before to allow repairs to commence as scheduled. Despite the confirmed booking and early drop-off, no communication was received from the dealership regarding the status of the vehicle. Multiple attempts were made to contact the dealership for updates; calls were not returned, and messages went unanswered. When contact was eventually made, the Service Manager was unable to locate the vehicle initially and later provided no meaningful feedback. The Service Manager responded in an arrogant and dismissive manner, repeatedly stating that I was “not the only client” and refusing to indicate when the vehicle would be attended to. A request to speak to the Dealer Principal was refused. Upon eventually speaking to the Dealer Principal, I was: Provided with incorrect contact details for escalation Met with a defensive and dismissive response Refused clarity on the vehicle’s position in the service queue After escalating the matter due to lack of service and communication, the dealership refused to repair the vehicle entirely and instructed me to collect it and take it elsewhere. This refusal occurred without technical assessment, explanation, or justification, and appeared to be a direct response to my escalation rather than a service-related issue. The overall conduct demonstrated a lack of professionalism, accountability, customer care, and transparency, resulting in loss of confidence in Suzuki Northcliff. The actions and behavior of Suzuki Northcliff reflect poorly on the Suzuki brand and are inconsistent with reasonable customer service standards. This brings disrepute to Suzuki, who seem to be toothless
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 15:58
WE WONT REPAIR YOUR CAR WHICH IS NEW
Summary of my recent Issues – Suzuki Northcliff I submitted an online repair request and received confirmation of an available booking from Suzuki Northcliff for the following day. With the dealership’s agreement, the vehicle was dropped off the day before to allow repairs to commence as scheduled. Despite the confirmed booking and early drop-off, no communication was received from the dealership regarding the status of the vehicle. Multiple attempts were made to contact the dealership for updates; calls were not returned, and messages went unanswered. When contact was eventually made, the Service Manager was unable to locate the vehicle initially and later provided no meaningful feedback. The Service Manager responded in an arrogant and dismissive manner, repeatedly stating that I was “not the only client” and refusing to indicate when the vehicle would be attended to. A request to speak to the Dealer Principal was refused. Upon eventually speaking to the Dealer Principal, I was: Provided with incorrect contact details for escalation Met with a defensive and dismissive response Refused clarity on the vehicle’s position in the service queue After escalating the matter due to lack of service and communication, the dealership refused to repair the vehicle entirely and instructed me to collect it and take it elsewhere. This refusal occurred without technical assessment, explanation, or justification, and appeared to be a direct response to my escalation rather than a service-related issue. The overall conduct demonstrated a lack of professionalism, accountability, customer care, and transparency, resulting in loss of confidence in Suzuki Northcliff. The actions and behavior of Suzuki Northcliff reflect poorly on the Suzuki brand and are inconsistent with reasonable customer service standards. This brings disrepute to Suzuki, who seem to be toothless
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 10:46
BROWN PEOPLE STAY AWAY FROM THIS DEALERSHIP
I decided to retire my old faithful which I had for 23 years. I decided to purchase a Zuzuki Swift. I managed to find a demo at Northcliff. I contacted them and they sent me a quote the Friday which I was happy with. Come Monday and the sales lady is not available off sick. I informed her that I would be coming through on the Wednesday to have a look at the vehicle. Get sales lady still off sick. Ask to see the vehicle the vehicle is not there the Sales manager is using it. I asked for it to be returned as the finance was already underway. Finance approved arranged to collect the vehicle on Friday. Friday comes sales lady still sick she asks if I can collect on Saturday. I agree. She then starts nagging me to sign the release so she can get her commission for January. Long story short she actually did nothing for me. Get there on Saturday the dealership is buzzing with people collecting their vehicles all have flowers and wine and my little swift is just standing there. As far as I can remember I was the only BROWN person collecting their new vehicle. So BROWN people take your money elsewhere as you will not even receive a pen from them. She spoilt my whole experience of buying a new vehicle and she still has the audacity to be arrogant
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 10:46
BROWN PEOPLE STAY AWAY FROM THIS DEALERSHIP
I decided to retire my old faithful which I had for 23 years. I decided to purchase a Zuzuki Swift. I managed to find a demo at Northcliff. I contacted them and they sent me a quote the Friday which I was happy with. Come Monday and the sales lady is not available off sick. I informed her that I would be coming through on the Wednesday to have a look at the vehicle. Get sales lady still off sick. Ask to see the vehicle the vehicle is not there the Sales manager is using it. I asked for it to be returned as the finance was already underway. Finance approved arranged to collect the vehicle on Friday. Friday comes sales lady still sick she asks if I can collect on Saturday. I agree. She then starts nagging me to sign the release so she can get her commission for January. Long story short she actually did nothing for me. Get there on Saturday the dealership is buzzing with people collecting their vehicles all have flowers and wine and my little swift is just standing there. As far as I can remember I was the only BROWN person collecting their new vehicle. So BROWN people take your money elsewhere as you will not even receive a pen from them. She spoilt my whole experience of buying a new vehicle and she still has the audacity to be arrogant
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2025, 17:09
Bad sales experience
I am deeply disappointed with the service I received from the salesman and management at Suzuki Northcliff. I was given empty promises and experienced a complete lack of communication. They showed me no respect whatsoever. I bought my car there at the end of November because the salesman repeatedly guaranteed it could be registered in 2025. Despite confirming this multiple times, I later discovered—without my knowledge—that the car was registered in December 2024, causing significant inconvenience. To make matters worse, the manager showed no willingness to address the staff's inconvenience or clear incompetence. This is a friendly warning to others: avoid falling into the same trap. Instead, consider using a more reliable and professional dealer.
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2025, 17:09
Bad sales experience
I am deeply disappointed with the service I received from the salesman and management at Suzuki Northcliff. I was given empty promises and experienced a complete lack of communication. They showed me no respect whatsoever. I bought my car there at the end of November because the salesman repeatedly guaranteed it could be registered in 2025. Despite confirming this multiple times, I later discovered—without my knowledge—that the car was registered in December 2024, causing significant inconvenience. To make matters worse, the manager showed no willingness to address the staff's inconvenience or clear incompetence. This is a friendly warning to others: avoid falling into the same trap. Instead, consider using a more reliable and professional dealer.
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Anonymous
1 reviews | Active since Jan 2020
17 Jan 2025, 10:41
BAD SERVICE
Good morning I took my suzuki to suzuki west rand 3 months ago for a service i ask them to look at my central locking because it doesnt lock my doors always with the button on my door and my boots buttton to open the boot never works and they told me they will look and the afternoon i ask them about it when i pick the car up they said they didnt look because they havent gave me a price but the car come with the central locking its a suzuki dzire GL and about a month ago i ask them to look at my aux and Bluetooth port because it doesnt work they just tested the fuses and just say they dont know what it is and say i can go they dont wanna do extra effort at all even my door rubbers began to tore a while back SUZUKI IS DEFINITELY NOT THE BEST.... SO DISAPPOINTED 0635658821
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Anonymous
1 reviews | Active since Jan 2020
17 Jan 2025, 10:41
BAD SERVICE
Good morning I took my suzuki to suzuki west rand 3 months ago for a service i ask them to look at my central locking because it doesnt lock my doors always with the button on my door and my boots buttton to open the boot never works and they told me they will look and the afternoon i ask them about it when i pick the car up they said they didnt look because they havent gave me a price but the car come with the central locking its a suzuki dzire GL and about a month ago i ask them to look at my aux and Bluetooth port because it doesnt work they just tested the fuses and just say they dont know what it is and say i can go they dont wanna do extra effort at all even my door rubbers began to tore a while back SUZUKI IS DEFINITELY NOT THE BEST.... SO DISAPPOINTED 0635658821
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Anonymous
1 reviews | Active since Jan 2020
22 Sept 2023, 13:29
Pathethic after sales service
Picked up new Jimny and discovered that Google Auto did not work -went back the same day and was told the unit needs to be replaced.Communication has been pathetic-always have to chase. Was promised appointment via email, to date, nothing. Now almost 2 months. Not recommended.
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Anonymous
1 reviews | Active since Jan 2020
22 Sept 2023, 13:29
Pathethic after sales service
Picked up new Jimny and discovered that Google Auto did not work -went back the same day and was told the unit needs to be replaced.Communication has been pathetic-always have to chase. Was promised appointment via email, to date, nothing. Now almost 2 months. Not recommended.
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2023, 12:06
Worst second hand sales experience in the WORLD!!!!!
BAD BAD BAD. I wanted to buy a second hand vehicle from Suzuki Northcliff. When I saw the vehicle being advertised I contacted the dealership and spoke to a sales person called Sam on Monday 3 July 2023. He said he will get back to me after making sure the vehicle is still available. Needless to say, he didn't come back. So I phoned again on Tuesday 04 July 2023 and this time spoke to Tapfuma, who was very helpful and confirmed that the vehicle was still available and informed me that I can but a R5000 hold deposit on the vehicle, which I did pay. Then Sam got back in the picture and and requested the normal details, which I have provided him on Tuesday with. I then asked them for a formal quote which I received late Tuesday. All well so far, but the best is yet to come. I arranged for my finance with my bank. Did inform Sam that I had the finance, not once did he ask me for a finance letter from the bank. Friday 07 July 2023 he asked me via e-mail if I received the updated quote, to which I confirmed. Now I stay in the East Rand, Northcliff is not just around the corner. Saturday morning early we tackled the highways to Northcliff Suzuki, just to get there and find that the sales person I dealt with, was not in at all. I then spoke to the Sales Manager Koos van Blerk and he told me that they where suppose to contact me on Friday and told me that the vehicle was sold. So why did I then pay a R5000 holding deposit, one would ask. Well I was told that the holding deposit only secure the vehicle for 48 hours. As if I should have known this. This was not communicated to me by either the sales person Sam nor the sales manager Koos, when he contacted me during the week regarding the vehicle. So here I am in Northcliff, no car to buy. Furious was not even a word I could described myself with. The sales manager told me he will get something for me, just give him time till Tuesday. Also I was promised that the sales person would send a formal mail to apologize (don't hold your breath, that never happened) Oh now it is Wednesday and guess what. NO communication from the sales manager. After I messaged I got a reply that he has a vehicle and he will let me know when it comes in. Wednesday afternoon I asked what is going on and if I should ask for my R5000 back. Well after waiting and waiting I eventually told them on Thursday afternoon that I would like to have my money back, especially as they give one such a good service It is Friday afternoon and the sales person Sam contacted me and asked me for my bank details. Well I send it the day before to the sales manager. (Absolutely no communication in that branch). If you want to buy a second hand vehicle I would definitely NOT recommend Suzuki Northcliff
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Anonymous
1 reviews | Active since Jan 2020
14 Jul 2023, 12:06
Worst second hand sales experience in the WORLD!!!!!
BAD BAD BAD. I wanted to buy a second hand vehicle from Suzuki Northcliff. When I saw the vehicle being advertised I contacted the dealership and spoke to a sales person called Sam on Monday 3 July 2023. He said he will get back to me after making sure the vehicle is still available. Needless to say, he didn't come back. So I phoned again on Tuesday 04 July 2023 and this time spoke to Tapfuma, who was very helpful and confirmed that the vehicle was still available and informed me that I can but a R5000 hold deposit on the vehicle, which I did pay. Then Sam got back in the picture and and requested the normal details, which I have provided him on Tuesday with. I then asked them for a formal quote which I received late Tuesday. All well so far, but the best is yet to come. I arranged for my finance with my bank. Did inform Sam that I had the finance, not once did he ask me for a finance letter from the bank. Friday 07 July 2023 he asked me via e-mail if I received the updated quote, to which I confirmed. Now I stay in the East Rand, Northcliff is not just around the corner. Saturday morning early we tackled the highways to Northcliff Suzuki, just to get there and find that the sales person I dealt with, was not in at all. I then spoke to the Sales Manager Koos van Blerk and he told me that they where suppose to contact me on Friday and told me that the vehicle was sold. So why did I then pay a R5000 holding deposit, one would ask. Well I was told that the holding deposit only secure the vehicle for 48 hours. As if I should have known this. This was not communicated to me by either the sales person Sam nor the sales manager Koos, when he contacted me during the week regarding the vehicle. So here I am in Northcliff, no car to buy. Furious was not even a word I could described myself with. The sales manager told me he will get something for me, just give him time till Tuesday. Also I was promised that the sales person would send a formal mail to apologize (don't hold your breath, that never happened) Oh now it is Wednesday and guess what. NO communication from the sales manager. After I messaged I got a reply that he has a vehicle and he will let me know when it comes in. Wednesday afternoon I asked what is going on and if I should ask for my R5000 back. Well after waiting and waiting I eventually told them on Thursday afternoon that I would like to have my money back, especially as they give one such a good service It is Friday afternoon and the sales person Sam contacted me and asked me for my bank details. Well I send it the day before to the sales manager. (Absolutely no communication in that branch). If you want to buy a second hand vehicle I would definitely NOT recommend Suzuki Northcliff
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