NS
Northcliff Suzuki
Unclaimed Business
NS
Northcliff Suzuki
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEL
Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 15:58
WE WONT REPAIR YOUR CAR WHICH IS NEW
Summary of my recent Issues – Suzuki Northcliff I submitted an online repair request and received confirmation of an available booking from Suzuki Northcliff for the following day. With the dealership’s agreement, the vehicle was dropped off the day before to allow repairs to commence as scheduled. Despite the confirmed booking and early drop-off, no communication was received from the dealership regarding the status of the vehicle. Multiple attempts were made to contact the dealership for updates; calls were not returned, and messages went unanswered. When contact was eventually made, the Service Manager was unable to locate the vehicle initially and later provided no meaningful feedback. The Service Manager responded in an arrogant and dismissive manner, repeatedly stating that I was “not the only client” and refusing to indicate when the vehicle would be attended to. A request to speak to the Dealer Principal was refused. Upon eventually speaking to the Dealer Principal, I was: Provided with incorrect contact details for escalation Met with a defensive and dismissive response Refused clarity on the vehicle’s position in the service queue After escalating the matter due to lack of service and communication, the dealership refused to repair the vehicle entirely and instructed me to collect it and take it elsewhere. This refusal occurred without technical assessment, explanation, or justification, and appeared to be a direct response to my escalation rather than a service-related issue. The overall conduct demonstrated a lack of professionalism, accountability, customer care, and transparency, resulting in loss of confidence in Suzuki Northcliff. The actions and behavior of Suzuki Northcliff reflect poorly on the Suzuki brand and are inconsistent with reasonable customer service standards. This brings disrepute to Suzuki, who seem to be toothless
Helpful (0)
|Replies (0)EL
Ebrahim L
1 reviews | Active since Jan 2020
29 Jan 2026, 15:58
WE WONT REPAIR YOUR CAR WHICH IS NEW
Summary of my recent Issues – Suzuki Northcliff I submitted an online repair request and received confirmation of an available booking from Suzuki Northcliff for the following day. With the dealership’s agreement, the vehicle was dropped off the day before to allow repairs to commence as scheduled. Despite the confirmed booking and early drop-off, no communication was received from the dealership regarding the status of the vehicle. Multiple attempts were made to contact the dealership for updates; calls were not returned, and messages went unanswered. When contact was eventually made, the Service Manager was unable to locate the vehicle initially and later provided no meaningful feedback. The Service Manager responded in an arrogant and dismissive manner, repeatedly stating that I was “not the only client” and refusing to indicate when the vehicle would be attended to. A request to speak to the Dealer Principal was refused. Upon eventually speaking to the Dealer Principal, I was: Provided with incorrect contact details for escalation Met with a defensive and dismissive response Refused clarity on the vehicle’s position in the service queue After escalating the matter due to lack of service and communication, the dealership refused to repair the vehicle entirely and instructed me to collect it and take it elsewhere. This refusal occurred without technical assessment, explanation, or justification, and appeared to be a direct response to my escalation rather than a service-related issue. The overall conduct demonstrated a lack of professionalism, accountability, customer care, and transparency, resulting in loss of confidence in Suzuki Northcliff. The actions and behavior of Suzuki Northcliff reflect poorly on the Suzuki brand and are inconsistent with reasonable customer service standards. This brings disrepute to Suzuki, who seem to be toothless
0
Replies (0)RM
Ramona M
1 reviews | Active since Jan 2020
6 Nov 2025, 11:14
Forrmal complaint Suzuki Swift
I took my Suzuki Swift to the Northcliff branch to have a loud noise checked that I believed was coming from a loose mud guard. Upon inspection, a service advisor named Candice confirmed that the mud guard was indeed loose and advised that the clips had broken. I was told that a temporary repair using cable ties would be done until the part could be ordered, and that it would be safe to drive as long as I avoided gravel roads. After collecting my vehicle later that day, the noise was gone, and I assumed the issue had been resolved. However, a few days later, I noticed smoke coming from the bonnet, which I initially thought was from the temporary ties. On 17 October, my oil warning light came on while driving home. I stopped at an Engen garage, where the attendant discovered that the oil cap was missing, and oil had spilled all over the engine bay. I was shocked, as I had not opened the bonnet or serviced the vehicle since leaving Suzuki. I immediately contacted the Northcliff branch, and staff were sent out with a new oil cap and oil. I returned to the dealership, where I was advised to leave the car so it could be inspected and cleaned. I also requested confirmation that no further damage had occurred due to the oil spillage. The following morning, on 18 October, I was picked up and told that my car had been cleaned, inspected, and was safe to drive. However, on 23 October, while driving on the N1, the initial noise returned, followed by the battery warning light. Moments later, my car completely switched off on the highway. My insurance provider had to tow the vehicle, and it was later confirmed that the alternator belt had snapped. This entire sequence of events has caused me significant inconvenience, stress, and potential long-term damage to my vehicle all seemingly due to negligence during the initial service. I trust Suzuki will take this matter seriously and address it promptly. Please confirm receipt of this complaint and advise on the next steps.
Helpful (0)
|Replies (0)RM
Ramona M
1 reviews | Active since Jan 2020
6 Nov 2025, 11:14
Forrmal complaint Suzuki Swift
I took my Suzuki Swift to the Northcliff branch to have a loud noise checked that I believed was coming from a loose mud guard. Upon inspection, a service advisor named Candice confirmed that the mud guard was indeed loose and advised that the clips had broken. I was told that a temporary repair using cable ties would be done until the part could be ordered, and that it would be safe to drive as long as I avoided gravel roads. After collecting my vehicle later that day, the noise was gone, and I assumed the issue had been resolved. However, a few days later, I noticed smoke coming from the bonnet, which I initially thought was from the temporary ties. On 17 October, my oil warning light came on while driving home. I stopped at an Engen garage, where the attendant discovered that the oil cap was missing, and oil had spilled all over the engine bay. I was shocked, as I had not opened the bonnet or serviced the vehicle since leaving Suzuki. I immediately contacted the Northcliff branch, and staff were sent out with a new oil cap and oil. I returned to the dealership, where I was advised to leave the car so it could be inspected and cleaned. I also requested confirmation that no further damage had occurred due to the oil spillage. The following morning, on 18 October, I was picked up and told that my car had been cleaned, inspected, and was safe to drive. However, on 23 October, while driving on the N1, the initial noise returned, followed by the battery warning light. Moments later, my car completely switched off on the highway. My insurance provider had to tow the vehicle, and it was later confirmed that the alternator belt had snapped. This entire sequence of events has caused me significant inconvenience, stress, and potential long-term damage to my vehicle all seemingly due to negligence during the initial service. I trust Suzuki will take this matter seriously and address it promptly. Please confirm receipt of this complaint and advise on the next steps.
0
Replies (0)A
KP
A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 10:46
BROWN PEOPLE STAY AWAY FROM THIS DEALERSHIP
I decided to retire my old faithful which I had for 23 years. I decided to purchase a Zuzuki Swift. I managed to find a demo at Northcliff. I contacted them and they sent me a quote the Friday which I was happy with. Come Monday and the sales lady is not available off sick. I informed her that I would be coming through on the Wednesday to have a look at the vehicle. Get sales lady still off sick. Ask to see the vehicle the vehicle is not there the Sales manager is using it. I asked for it to be returned as the finance was already underway. Finance approved arranged to collect the vehicle on Friday. Friday comes sales lady still sick she asks if I can collect on Saturday. I agree. She then starts nagging me to sign the release so she can get her commission for January. Long story short she actually did nothing for me. Get there on Saturday the dealership is buzzing with people collecting their vehicles all have flowers and wine and my little swift is just standing there. As far as I can remember I was the only BROWN person collecting their new vehicle. So BROWN people take your money elsewhere as you will not even receive a pen from them. She spoilt my whole experience of buying a new vehicle and she still has the audacity to be arrogant
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2025, 10:46
BROWN PEOPLE STAY AWAY FROM THIS DEALERSHIP
I decided to retire my old faithful which I had for 23 years. I decided to purchase a Zuzuki Swift. I managed to find a demo at Northcliff. I contacted them and they sent me a quote the Friday which I was happy with. Come Monday and the sales lady is not available off sick. I informed her that I would be coming through on the Wednesday to have a look at the vehicle. Get sales lady still off sick. Ask to see the vehicle the vehicle is not there the Sales manager is using it. I asked for it to be returned as the finance was already underway. Finance approved arranged to collect the vehicle on Friday. Friday comes sales lady still sick she asks if I can collect on Saturday. I agree. She then starts nagging me to sign the release so she can get her commission for January. Long story short she actually did nothing for me. Get there on Saturday the dealership is buzzing with people collecting their vehicles all have flowers and wine and my little swift is just standing there. As far as I can remember I was the only BROWN person collecting their new vehicle. So BROWN people take your money elsewhere as you will not even receive a pen from them. She spoilt my whole experience of buying a new vehicle and she still has the audacity to be arrogant
0
Replies (0)HT
Hettie T
1 reviews | Active since Jan 2020
24 Jan 2025, 17:09
Bad sales experience
I am deeply disappointed with the service I received from the salesman and management at Suzuki Northcliff. I was given empty promises and experienced a complete lack of communication. They showed me no respect whatsoever. I bought my car there at the end of November because the salesman repeatedly guaranteed it could be registered in 2025. Despite confirming this multiple times, I later discovered—without my knowledge—that the car was registered in December 2024, causing significant inconvenience. To make matters worse, the manager showed no willingness to address the staff's inconvenience or clear incompetence. This is a friendly warning to others: avoid falling into the same trap. Instead, consider using a more reliable and professional dealer.
Helpful (0)
|Replies (0)HT
Hettie T
1 reviews | Active since Jan 2020
24 Jan 2025, 17:09
Bad sales experience
I am deeply disappointed with the service I received from the salesman and management at Suzuki Northcliff. I was given empty promises and experienced a complete lack of communication. They showed me no respect whatsoever. I bought my car there at the end of November because the salesman repeatedly guaranteed it could be registered in 2025. Despite confirming this multiple times, I later discovered—without my knowledge—that the car was registered in December 2024, causing significant inconvenience. To make matters worse, the manager showed no willingness to address the staff's inconvenience or clear incompetence. This is a friendly warning to others: avoid falling into the same trap. Instead, consider using a more reliable and professional dealer.
0
Replies (0)SK
Stefan K
1 reviews | Active since Jan 2020
17 Jan 2025, 10:41
BAD SERVICE
Good morning I took my suzuki to suzuki west rand 3 months ago for a service i ask them to look at my central locking because it doesnt lock my doors always with the button on my door and my boots buttton to open the boot never works and they told me they will look and the afternoon i ask them about it when i pick the car up they said they didnt look because they havent gave me a price but the car come with the central locking its a suzuki dzire GL and about a month ago i ask them to look at my aux and Bluetooth port because it doesnt work they just tested the fuses and just say they dont know what it is and say i can go they dont wanna do extra effort at all even my door rubbers began to tore a while back SUZUKI IS DEFINITELY NOT THE BEST.... SO DISAPPOINTED 0635658821
Helpful (0)
|Replies (0)SK
Stefan K
1 reviews | Active since Jan 2020
17 Jan 2025, 10:41
BAD SERVICE
Good morning I took my suzuki to suzuki west rand 3 months ago for a service i ask them to look at my central locking because it doesnt lock my doors always with the button on my door and my boots buttton to open the boot never works and they told me they will look and the afternoon i ask them about it when i pick the car up they said they didnt look because they havent gave me a price but the car come with the central locking its a suzuki dzire GL and about a month ago i ask them to look at my aux and Bluetooth port because it doesnt work they just tested the fuses and just say they dont know what it is and say i can go they dont wanna do extra effort at all even my door rubbers began to tore a while back SUZUKI IS DEFINITELY NOT THE BEST.... SO DISAPPOINTED 0635658821
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Sept 2023, 13:29
Pathethic after sales service
Picked up new Jimny and discovered that Google Auto did not work -went back the same day and was told the unit needs to be replaced.Communication has been pathetic-always have to chase. Was promised appointment via email, to date, nothing. Now almost 2 months. Not recommended.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Sept 2023, 13:29
Pathethic after sales service
Picked up new Jimny and discovered that Google Auto did not work -went back the same day and was told the unit needs to be replaced.Communication has been pathetic-always have to chase. Was promised appointment via email, to date, nothing. Now almost 2 months. Not recommended.
0
Replies (0)