WE WONT REPAIR YOUR CAR WHICH IS NEW

Summary of my recent Issues – Suzuki Northcliff

I submitted an online repair request and received confirmation of an available booking from Suzuki Northcliff for the following day.

With the dealership’s agreement, the vehicle was dropped off the day before to allow repairs to commence as scheduled.

Despite the confirmed booking and early drop-off, no communication was received from the dealership regarding the status of the vehicle.

Multiple attempts were made to contact the dealership for updates; calls were not returned, and messages went unanswered.

When contact was eventually made, the Service Manager was unable to locate the vehicle initially and later provided no meaningful feedback.

The Service Manager responded in an arrogant and dismissive manner, repeatedly stating that I was “not the only client” and refusing to indicate when the vehicle would be attended to.

A request to speak to the Dealer Principal was refused.

Upon eventually speaking to the Dealer Principal, I was:

Provided with incorrect contact details for escalation

Met with a defensive and dismissive response

Refused clarity on the vehicle’s position in the service queue

After escalating the matter due to lack of service and communication, the dealership refused to repair the vehicle entirely and instructed me to collect it and take it elsewhere.

This refusal occurred without technical assessment, explanation, or justification, and appeared to be a direct response to my escalation rather than a service-related issue.

The overall conduct demonstrated a lack of professionalism, accountability, customer care, and transparency, resulting in loss of confidence in Suzuki Northcliff.

The actions and behavior of Suzuki Northcliff reflect poorly on the Suzuki brand and are inconsistent with reasonable customer service standards.

This brings disrepute to Suzuki, who seem to be toothless