🚨 URGENT: I've been charged R3 multiple times a day for a NortonLifeLock subscription

Subject: URGENT: Unauthorised Transactions and Possible ***** Linked to Norton Subscription

Dear [NortonLifeLock / Bank Name / MTN Customer Care],

I am writing to formally report a serious issue regarding unauthorised deductions and the misuse of my personal and banking information.

My email address associated with the activity is: sello.mets63@gmail.com

Over the past two weeks, I have noticed R3 being deducted from my bank account multiple times a day without my knowledge or consent. These charges appear to be linked to a Norton Mobile Security (Norton360: Virus Scanner & VPN) subscription, which I did not knowingly activate.

Here are the key issues:

I attempted to recover my Norton account username, but never received an email, despite multiple attempts.

The app/service lists MTN as the primary payment method, and two of my bank cards (ending in 6094 and 5069) are also listed — without my authorisation.

All listed payment methods have been declined, but unauthorised charges continue.

I was advised to "back up using my service provider" (MTN), which seems highly suspicious and potentially part of a ****.

This situation suggests a possible security breach, and I suspect my personal and banking information has been compromised.

I am requesting the following actions: Immediate cancellation of any active subscriptions associated with my email or name.

A full investigation into how my payment details were obtained and used.

A refund of all unauthorised charges.

Blocking all future charges to my account from this service.

Confirmation that my account and personal data have been secured and are no longer vulnerable.

Please treat this matter with the utmost urgency, as it is affecting my financial security and peace of mind