What a rude and unprofessional business!

The consultants name is Bafana. I called in as per sms request. The reason for my call was to find out why my payments are allocated only after the 7th or 9th of the following month after which the agreed debit order dates are on the last day of the month. This is reflecting as late payments on my profile. Bafana, instead of listening to me, he shouted at me and you can hear his voice heaving and shouting as i calmly tried to explain the reason for my call. My call was to get answers i instead got shouted at and was dismissed by Bafana. My advice is to pay off same time and initiate an account or debt closure direct with the bank. These guys will just delay without probably reason. Save yourself time.