Worst service ever!

<p>one month before my FIRST cruise ever!My father was diagnosed with stage 3 lung cancer. I was absolutley devastated to hear the news and to know he would begin chemo immediately at 4 hours a day 3 days a week. </p> <p> </p> <p>The first that that came to my mind was my cruise and how I couldn't attend an 8 day cruise during such a critical time now to mention who would get my Dad to his treatments in my absence?  I thought no Norwegain will reschedule for a few months later when things get better. I was wrong. Not only did Norwegian refuse to reschedule even for a more expensive cruise which I offered to pay the difference of, they told they were going to 75% of my money. </p> <p> </p> <p>I explained this was my first cruise and I was so eager and excited and I didn't even want to cancel. They were so cold. They even told me "you better cancel now too, if you wait two more days we'all keep 100% of your money. I was devastated here I was getting the worst news of my life, the vacation I saved up for and looked forward to cancelled. Then to top it off I'm out an entire paychecks worth of money. </p> <p> </p> <p>As a last resort and after speaking to 3 reps at Norwegian I wrote an email to their guest relations team. I was supposed to receive a response within 3 days. It has been 7 and not a single communication was sent, not an apology for the inconvenience, not a single offer to rectify the situation. They didn't even apologize for my Dad's illness. There is no doubt I will attend many cruises in my lifetime, but unless they take action to make this right it will never be with Norwegian. I plan on letting every person I know my story in hopes no one else goes through this kind of ordeal again. Pick a cruise line that values you, pick a cruise line that cares about you as a customer. Pick Carnival, pick Royal Caribbean, pick Princess Cruises.</p>