Promise not kept. Waste of my day during open day!

I’m extremely disappointed in the school I liked at first glance. My son took an assessment on open day (24 May 2025) and we were promised feedback in 3 business days. It’s the third week now and no feedback in my inbox. If they flop on giving feedback to prospective learners - I don’t know how much grief they give to current parents. This experience left a bad taste in my mouth and I don’t know if I wanna enrol my son here. What was the point selling your school and disappointing us on the first experience?