N
Novasmile
Claimed Business
N
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.6|10 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Novasmile
Novasmile has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Novasmile across 66 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceUA
Ulrich A
1 reviews | Active since Jan 2020
30 Jan 2026, 05:30
Empty packages with no help
I ordered two packs of the powder and gel — one of them was meant to be a gift. When the person opened it, we were shocked to find the containers were empty. I’ve emailed the store twice now and it’s been almost three weeks with no response. The contact number doesn’t work, and there’s no other way to get hold of anyone. I even went to the address listed on the website, but the building reception and security had never heard of the business. What makes it more frustrating is that I keep getting promotional emails from them, but no reply at all regarding my issue. Really disappointing experience overall.
Helpful (0)
|Replies (0)UA
Ulrich A
1 reviews | Active since Jan 2020
30 Jan 2026, 05:30
Empty packages with no help
I ordered two packs of the powder and gel — one of them was meant to be a gift. When the person opened it, we were shocked to find the containers were empty. I’ve emailed the store twice now and it’s been almost three weeks with no response. The contact number doesn’t work, and there’s no other way to get hold of anyone. I even went to the address listed on the website, but the building reception and security had never heard of the business. What makes it more frustrating is that I keep getting promotional emails from them, but no reply at all regarding my issue. Really disappointing experience overall.
0
Replies (0)RP
GH
Graeme H
1 reviews | Active since Jan 2020
14 Dec 2025, 12:06
V34 Fast Whitening Bundle - Does what it says
I have tried 3 brands for teeth whitening, Novasmile is the only one that actually works. I didn't have any issues with delivery, i just paid for expedited delivery and it arrived in 2 days.
Helpful (0)
|Replies (0)GH
Graeme H
1 reviews | Active since Jan 2020
14 Dec 2025, 12:06
V34 Fast Whitening Bundle - Does what it says
I have tried 3 brands for teeth whitening, Novasmile is the only one that actually works. I didn't have any issues with delivery, i just paid for expedited delivery and it arrived in 2 days.
0
Replies (0)GT
KG
Karlien G
1 reviews | Active since Jan 2020
4 Dec 2025, 07:10
Amazing product and Service
This is the product I didn't know i needed until I tried it. Got good service and the LED gave me better results than any whitening i've tried. Good value for Money for sure. I waited for about a week for them to make my customized gels, got feedback that the gels are ready and it was delivered within 2days after my gels were done. It was all worth it.
Helpful (0)
|Replies (0)KG
Karlien G
1 reviews | Active since Jan 2020
4 Dec 2025, 07:10
Amazing product and Service
This is the product I didn't know i needed until I tried it. Got good service and the LED gave me better results than any whitening i've tried. Good value for Money for sure. I waited for about a week for them to make my customized gels, got feedback that the gels are ready and it was delivered within 2days after my gels were done. It was all worth it.
0
Replies (0)MR
Michelle R
1 reviews | Active since Jan 2020
25 Sept 2025, 08:56
Company doesn’t exist
This company doesnt exist. Paidalmost 3K for a product. they never came back to me still waiting.
Helpful (0)
|Replies (0)MR
Michelle R
1 reviews | Active since Jan 2020
25 Sept 2025, 08:56
Company doesn’t exist
This company doesnt exist. Paidalmost 3K for a product. they never came back to me still waiting.
0
Replies (0)J
Jade
1 reviews | Active since Jan 2020
1 Sept 2025, 19:24
Either a horribly run business or a brilliant ****
Ordered products 3 weeks ago and haven't received any updates. Their website has also since disappeared. I've reached out on socials and emailed them, to no response. I know some people do receive their packages and I did my part to vet them, but it seems as though they're well orchestrated *******. Thanks for nothing, Novasmile
Helpful (0)
|Replies (0)J
Jade
1 reviews | Active since Jan 2020
1 Sept 2025, 19:24
Either a horribly run business or a brilliant ****
Ordered products 3 weeks ago and haven't received any updates. Their website has also since disappeared. I've reached out on socials and emailed them, to no response. I know some people do receive their packages and I did my part to vet them, but it seems as though they're well orchestrated *******. Thanks for nothing, Novasmile
0
Replies (0)NR