Terrible service

They have been terrible to deal with when buying our house. First off when we wanted to put in an offer to purchase we were just sent a blank form and no help offered. This house was sold with none of the required COCs having been done. When we moved in we never heard from the state agent until threatening them with legal action because the house was non compliant with gas, electrical and electric fence. The estate agent has only been interested in giving service to the seller. We were promised our building plans which also have not been received. The Conveyancing attorneys we were forced to use are related to the Owner of the estate agents. We received last minute delays which resulted in us having to pay occupational rent. We also received an email from the state agent trying to force us to pay for all the services while we paying for occupational rent when the offer to purchase clearly stated that we only had to pay for water and electricity. Then she also tried to get us to pay the water bill from 2 months before we moved in and is advising the previous owner sue us.

Terrible service and experience. Avoid the estate agents!