Worst service ever

RCS HANDED MY MATTER OFFER TO NRB RISK SOLUTIONS WEREBY 100 RAND WERE DEDUCTED MONTHLY FROM MY BANK ACCOUNT WEREBY ON 2ND OF JUNE 2025 I SPOKE TO CHARMAINE MAZIBUKO EMAIL CHARMAINE. MAXIBUKO@NRBRISK.CO.ZA WEREBY I ASKED FULL PAYMENT IF ALL THAT I OWN RCS CREDIT CARD AND OTHER CARD TO PAY ALL AFTER MY MOTHER PASSED AWAY LITTLE MONEY IS RECIEVED I MADE PAYMENT ON THE 2ND OF JUNE 2025 WITH PROOF NOW OTHER ATTORNEYS ON MY BACK GVDM ATTORNEYS. HOW IS THIS POSSIBLE? I WAS DECLARED MEDICAL UNFIT AFTER INJURY ON DUTY AND GET PENSION HOW DID NRB RISK SOLUTIONS MAKE SUCH A BIG MISTAKE. REFERENCE NUMBER 65346040001