NSFAS has ignored requests for account recovery since 2024.I cannot apply for funding. Poor customer service and funding delays

NSFAS has ignored my requests for account recovery since 2024. I cannot apply for funding.

I am extremely frustrated and disappointed with the lack of assistance from National Student Financial Aid Scheme (NSFAS).

Since October 2024,after I was ****** and lost my phone, I have been unable to access my MyNSFAS account. Because of this incident, I could not complete the OTP/swipe swap veri,and I also had to change my Google account details. I tried multiple times to recover my accounts but was unsuccessful.

Since then, I have done everything possible to resolve this issue: I have called NSFAS multiple times I have sent emails I contacted them on their social media platforms. I even went to National Youth Development Agency (NYDA) offices twice for assistance

I was advised to send affidavit and supporting documents to link my old NSFAS account to my new email address, which I did. I also answered all the account retrieval questions requested by NSFAS.

However, nothing has been resolved. From 2024 until now in 2026,I have received no meaning assistance or solution. My account is not accessible, and I cannot reapply for funding.

This situation is extremely unfair and heartbreaking because I cannot go to school without NSFAS funding. My parents are unemployed, and we cannot afford tertiary education on our own. Because of this unresolved issue, my education has been delayed for years.

All I want is for NSFAS to help me recover my account or transfer it to my new email address so I can apply for funding and continue my studies.

I am exhausted from trying every channel available and receiving no real help. I am asking NSFAS to please urgently intervene and resolve this matter so that I can finally move forward with my education. The poor customer service is exhausting.