Urgent: NSFAS Delay Affecting My Temporary Registration at UNISA

Complaint

I am raising this complaint regarding the continued delay in finalising my NSFAS application.

I am a continuing UNISA student who is currently temporarily registered, pending confirmation of NSFAS funding.

All required documents were submitted correctly and within the prescribed timeframes. However, my application has remained pending/under verification for an extended period.

I have now sent 7 to 8 follow-up emails and made several attempts to contact NSFAS, yet I have received no clear feedback or resolution. Due to this lack of response, my temporary registration is at risk of being cancelled, which would prevent me from continuing my studies through no fault of my own.

I have also contacted UNISA Student Funding to request assistance, as registration deadlines are approaching and the delay from NSFAS is becoming critical.

I am respectfully requesting: A clear update on my application status, and Urgent assistance to finalise my funding so that my registration can be confirmed. I am not seeking special treatment, only fair and timely communication to allow me to continue my studies.

Thank you for your attention to this matter.