SPCA
1.8|388 reviews
Responds in 14 hours 39 min
SS
Shane S
1 reviews | Active since Member
09 Mar 2026, 08:21
Bad service
Place opens 8 am, parvo side 9am and its 10:20 now and im still seeking help
Helpful (0)
Replies (106)0
Replies (106)SPCA's replyOfficial
09 Mar 2026, 08:26We at the National Council of SPCAs will forward your complaint to the Cape of Good Hope SPCA asking for a response. Their response shall be posted within 7 days. Kind regards Society Liaison Unit National Council of SPCAs
Best regards,
SPCA's reply09 Mar 2026, 08:26
Official
We at the National Council of SPCAs will forward your complaint to the Cape of Good Hope SPCA asking for a response. Their response shall be posted within 7 days. Kind regards Society Liaison Unit National Council of SPCAs
Best regards,
SPCA's replyOfficial
09 Mar 2026, 10:38Dear Shane,
We understand how upsetting it is when a pet is unwell, and we appreciate that you brought your dog to our clinic for treatment. As a high-volume welfare hospital where animals are treated on a triage basis, long waits are unavoidable when emergencies arise. Two collapsed animals arrived this morning and in line with our triage protocol were attended to first. Aside from this, we were unfortunately unaware of your arrival. You didn’t let our reception team know that you were here. All clients need to check in with reception as a first step, so that their pets can be logged onto our system. Reception staff then retrieve the relevant pet’s clinic card, which contains their medical and treatment history. That card is placed at the relevant clinic in the order of a client’s arrival. Our veterinary teamwork through the cards sequentially so that patients are seen in turn, unless an emergency requires urgent intervention.
You and your dog are both important to us and we are committed to assisting every pet in need of medical help. To avoid unnecessary delays in future, please remember to report to reception as soon as you arrive. We do hope that your pet recovers well and wish you the best.
Kind Regards
Cape of Good Hope SPCA
We understand how upsetting it is when a pet is unwell, and we appreciate that you brought your dog to our clinic for treatment. As a high-volume welfare hospital where animals are treated on a triage basis, long waits are unavoidable when emergencies arise. Two collapsed animals arrived this morning and in line with our triage protocol were attended to first. Aside from this, we were unfortunately unaware of your arrival. You didn’t let our reception team know that you were here. All clients need to check in with reception as a first step, so that their pets can be logged onto our system. Reception staff then retrieve the relevant pet’s clinic card, which contains their medical and treatment history. That card is placed at the relevant clinic in the order of a client’s arrival. Our veterinary teamwork through the cards sequentially so that patients are seen in turn, unless an emergency requires urgent intervention.
You and your dog are both important to us and we are committed to assisting every pet in need of medical help. To avoid unnecessary delays in future, please remember to report to reception as soon as you arrive. We do hope that your pet recovers well and wish you the best.
Kind Regards
Cape of Good Hope SPCA
Best regards,
SPCA's reply09 Mar 2026, 10:38
Official
Dear Shane,
We understand how upsetting it is when a pet is unwell, and we appreciate that you brought your dog to our clinic for treatment. As a high-volume welfare hospital where animals are treated on a triage basis, long waits are unavoidable when emergencies arise. Two collapsed animals arrived this morning and in line with our triage protocol were attended to first. Aside from this, we were unfortunately unaware of your arrival. You didn’t let our reception team know that you were here. All clients need to check in with reception as a first step, so that their pets can be logged onto our system. Reception staff then retrieve the relevant pet’s clinic card, which contains their medical and treatment history. That card is placed at the relevant clinic in the order of a client’s arrival. Our veterinary teamwork through the cards sequentially so that patients are seen in turn, unless an emergency requires urgent intervention.
You and your dog are both important to us and we are committed to assisting every pet in need of medical help. To avoid unnecessary delays in future, please remember to report to reception as soon as you arrive. We do hope that your pet recovers well and wish you the best.
Kind Regards
Cape of Good Hope SPCA
We understand how upsetting it is when a pet is unwell, and we appreciate that you brought your dog to our clinic for treatment. As a high-volume welfare hospital where animals are treated on a triage basis, long waits are unavoidable when emergencies arise. Two collapsed animals arrived this morning and in line with our triage protocol were attended to first. Aside from this, we were unfortunately unaware of your arrival. You didn’t let our reception team know that you were here. All clients need to check in with reception as a first step, so that their pets can be logged onto our system. Reception staff then retrieve the relevant pet’s clinic card, which contains their medical and treatment history. That card is placed at the relevant clinic in the order of a client’s arrival. Our veterinary teamwork through the cards sequentially so that patients are seen in turn, unless an emergency requires urgent intervention.
You and your dog are both important to us and we are committed to assisting every pet in need of medical help. To avoid unnecessary delays in future, please remember to report to reception as soon as you arrive. We do hope that your pet recovers well and wish you the best.
Kind Regards
Cape of Good Hope SPCA
Best regards,