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Nspi
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sizinzo M
1 reviews | Active since Jan 2020
27 May 2024, 08:43
NSPI ACCREDITATION NOT WORTH THE INVESTMENTS INCLUDING THEIR CONTRACTOR WATTER DIMENSION INTERNATIONAL!!!
We referenced this institution for an accreditted contractor which we used Water dimension internantional (refer: W – Q020 - 6596 AK Rev. 02). When defects manifested themself in 2021 the contractor gave us a runner round and contacted NSPI and requested that they be present in an onsite inspection they said they do not have enough personel as they are a voluntary entity. This was disturbing to us as that is not stated on their website. The contractor then came and did repairs in May 2022 and send us an email copying the NSPI that the repairs have been done at which affirmed that they had come however, up untill the rains occure again we cant affirm that matter is resolved. When the rains came we copied the contractor pictures of the deffects and they said same will be attended to as it was normal for such gaps to occure on the capping. This continued to worseing and finally they said they woulkd come to do a site inspection on the the 04/01/2024 sending me quote for the inspection which I refused to pay as they had been paid fully.
Helpful (0)
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Sizinzo M
1 reviews | Active since Jan 2020
27 May 2024, 08:43
NSPI ACCREDITATION NOT WORTH THE INVESTMENTS INCLUDING THEIR CONTRACTOR WATTER DIMENSION INTERNATIONAL!!!
We referenced this institution for an accreditted contractor which we used Water dimension internantional (refer: W – Q020 - 6596 AK Rev. 02). When defects manifested themself in 2021 the contractor gave us a runner round and contacted NSPI and requested that they be present in an onsite inspection they said they do not have enough personel as they are a voluntary entity. This was disturbing to us as that is not stated on their website. The contractor then came and did repairs in May 2022 and send us an email copying the NSPI that the repairs have been done at which affirmed that they had come however, up untill the rains occure again we cant affirm that matter is resolved. When the rains came we copied the contractor pictures of the deffects and they said same will be attended to as it was normal for such gaps to occure on the capping. This continued to worseing and finally they said they woulkd come to do a site inspection on the the 04/01/2024 sending me quote for the inspection which I refused to pay as they had been paid fully.
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Mpho N
1 reviews | Active since Jan 2020
18 Aug 2021, 07:16
NSPI operates like a scam!
They are the National Spa & Pool Institute. In October 2020, the NSPI recommended KSW POOLS Middelburg, registered with them as a Pool Builder, as the only reliable pool builder around the Middelburg/Witbank area. I contacted this institute because I understood that building a pool is a very sensitive activity and has to be done right the first time and in high standards of quality of workmanship. I understood that part of the role of the NSPI is to give the customer confidence and peace of mind that they are in good hands. As any reputable agency of this nature, this stamp of approval for the contractor is given because the agency would have intervention points for inspections and witnessing of the projects at certain milestones in order to be able to give assurance to the customers. Otherwise, on what basis would the agency keep businesses listed under their umbrella if they don't conduct such control measures? So, the NSPI failed me in that they recommended KSW POOLS as a reliable contractor even though they were not keeping checks on the company. Imagine my shock when another unhappy client told me I was about the 8th customer they had recently come accross with the same issue in a space of a few of months. The NSPI doesn't even keep a list of clients they have recommended their members to. Without this, how do they ensure that if issues of non-compliance rise or if a company gets deregisterd, they can then alert the contacts about that situation? The irony in this whole NSPI situation is that in the end, when I approached them about KSW POOLS to confirm if the news that they were de-listed from the agency was true, it was the NSPI who now gave me a new recommendation to another reliable pool builder who was not even registered with them. So, was it even right for them to say that KSW POOLS was the only reliable pool builder around my area initially? Where is the integrity in that?
Helpful (0)
|Replies (0)MN
Mpho N
1 reviews | Active since Jan 2020
18 Aug 2021, 07:16
NSPI operates like a scam!
They are the National Spa & Pool Institute. In October 2020, the NSPI recommended KSW POOLS Middelburg, registered with them as a Pool Builder, as the only reliable pool builder around the Middelburg/Witbank area. I contacted this institute because I understood that building a pool is a very sensitive activity and has to be done right the first time and in high standards of quality of workmanship. I understood that part of the role of the NSPI is to give the customer confidence and peace of mind that they are in good hands. As any reputable agency of this nature, this stamp of approval for the contractor is given because the agency would have intervention points for inspections and witnessing of the projects at certain milestones in order to be able to give assurance to the customers. Otherwise, on what basis would the agency keep businesses listed under their umbrella if they don't conduct such control measures? So, the NSPI failed me in that they recommended KSW POOLS as a reliable contractor even though they were not keeping checks on the company. Imagine my shock when another unhappy client told me I was about the 8th customer they had recently come accross with the same issue in a space of a few of months. The NSPI doesn't even keep a list of clients they have recommended their members to. Without this, how do they ensure that if issues of non-compliance rise or if a company gets deregisterd, they can then alert the contacts about that situation? The irony in this whole NSPI situation is that in the end, when I approached them about KSW POOLS to confirm if the news that they were de-listed from the agency was true, it was the NSPI who now gave me a new recommendation to another reliable pool builder who was not even registered with them. So, was it even right for them to say that KSW POOLS was the only reliable pool builder around my area initially? Where is the integrity in that?
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