MN
Mpho N
Active since Jan 2012
22
Reviews
0
Industries
Reviews
22 reviews5 months ago
No assistance from FNB on a deceased's estate case, Ref number CN000000000709250
No assistance from FNB on a deceased's estate case, Ref number CN000000000709250. My mother-in-law passed away in February and since then, me and my husband who is the appointed executor have tried with no success to help my father-in-law to get her estate payed out. Required documents submitted from beginning but there's always issues although information was populated inside the bank under the guidance and the watch of the FNB staff. Branch revisited multiple times already but still no success. November 11th we escalated the matter to the 3 Team Leaders in the department expecting a response within 7 days but there's still none, except autoresponse. Escalation to management promises a 48-hour response, but with the poor service received in the past 9 months, I have no energy left in me. FNB, how can you help us?
53 replies
6 months ago
I was assisted by Rebecca Dikupe last Wednesday the 1st of October after one of my family members experienced an awful incident of armed ******* wherein they were ****** of their phone and were also subjected to emotional trauma
I was assisted by Rebecca Dikupe last Wednesday the 1st of October after one of my family members experienced an awful incident of armed ******* wherein they were ****** of their phone and were also subjected to emotional trauma. Rebecca was extra caring in dealing with me for a claim and it was processed promptly. We were further extended an offer for for the family member and this was extremely comforting to know that Miway also cares about their customers' wellbeing. We are truly grateful for how our case was handled.
53 replies
21 months ago
I was assisted by Mamello Letsie after I registered my claim on the app
I was assisted by Mamello Letsie after I registered my claim on the app. She was very prompt and helpful with service and feedback where needed. Keep it up Mamello. You're representing MiWay very well.
53 replies
25 months ago
It was my first time seeing this shop online and after checking out their offerings, I ordered a set of 6 canvas wedding photos
It was my first time seeing this shop online and after checking out their offerings, I ordered a set of 6 canvas wedding photos. The site was very user friendly and I like that I could send my pictures through a Whatsapp link. They sent a mockup so I knew exactly how the pics would look like, before the order was finalized. They responded very promptly to all messages I sent. Their prices were also very affordable and I got a nice discount for being a first time buyer. My order was handled by Brandon.
0 replies
25 months ago
25-year loyalty violated
I’ve been a loyal and happy Vodacom customer for the past 25 years and I have never been disappointed about their customer service – UNTIL NOW. When I upgraded my contract to a Samsung A34 in November 2023, Vodacom promised me that I would get a Samsung Galaxy watch with that package. I remember I asked the sales agent, Preston, a lot of questions and I even asked him to give me a day to make my decision and call me the next day because I’m a very budget conscious buyer, and I still have notes I made when he said the deal would be R299 without the watch and R378 with the watch. He indicated however that the watch was out of stock and the cellphone would be delivered first and then the watch would follow later once it was in stock. I took the deal with the watch and received the phone in the first week of December. By the first week of January, I still had not received the watch. I started following up with them and was shifted from 1 person to another and was told my case would be escalated but it wasn’t. Eventually they blocked the numbers I was calling from because they said I was a frequent caller, hahahahaha. To get assistance, they gave me a number I would be charged R2-a-minute on and I‘d be made to hold up to upwards of 18 minutes. The person who assisted me on the 29th Jan, Ondela, is the only one who escalated properly and even called back to give me the ref number 197215 and said the relevant department would call me back with feedback. However, afterwards, no one called to give me feedback. I had to start afresh again and make follow-up. They indicated that the watch was not part of the invoice and so I asked them for the recordings because the discussion with their sales person influenced my decision to take the deal and the invoice is for the same amount as the Watch Deal as sold to me. They disappeared for weeks, and I had to keep calling them for feedback but they’d indicate they are still investigating. Eventually they said the recordings said the watch was for a 3year deal and I had told the agent that I want a 2year deal. I told them that the agent did not say the watch falls away with my request and I asked them to share the recordings with me so that I can hear him say that if I missed that part and accept that my error if there is. I am still waiting and each day that passes I feel like an idiot ****med by my own loyalty to Vodacom. I started enquiring on this case about 8 weeks ago but still no solution.
221 replies
28 months ago
I made a reservation to property Seagull 508 through Booking
I made a reservation to property Seagull 508 through Booking.com for a stay in Margate from 29 Dec 2023 - 3 Jan 2024. My free-cancelation agreement was up to the 29th of November, 2023. I had to change dates and location due to one of the travel partners' work dates. I then canceled the Margate reservation on the 26th November 2023, 3 days before the cut-off. The property refunded me but it was R500 less, and when I enquired, they indicated that this was their agreement with Booking.com. I then made an enquiry about it with Booking.com since my agreement with them was that I had free cancelation until 29th Nov. More than a month later, Booking.com customer services has still not come back to me about this issue, and I'm still expecting the rest of that refund.
0 replies
29 months ago
I was recently assisted by Onicca Mokganya for my claim on Home Contents Insurance
I was recently assisted by Onicca Mokganya for my claim on Home Contents Insurance. She was very helpful in explaining the process and very prompt in responding to further questions and processing the claim. She was very friendly and kept in continuous communication with me during the entire process. Thank you for a great customer success experience with you!
71 replies
40 months ago
I need an update about a 3rd party claim but they are not responding to my latest emails on the matter
I need an update about a 3rd party claim but they are not responding to my latest emails on the matter. Last update was on the 16th November. I followed up twice in December but have received no response for both times.
264 replies
51 months ago
Today I worked with Bonolo Magagula to review my Comprehensive Cover premiums
Today I worked with Bonolo Magagula to review my Comprehensive Cover premiums. I received excellent service and was treated with respect as a customer. I was not kept too long on the call. When the connection was bad, they agreed to call me back even though I initiated the call. For the cherry on top, my premiums were also reduced.
53 replies
57 months ago
NSPI operates like a scam!
They are the National Spa & Pool Institute. In October 2020, the NSPI recommended KSW POOLS Middelburg, registered with them as a Pool Builder, as the only reliable pool builder around the Middelburg/Witbank area. I contacted this institute because I understood that building a pool is a very sensitive activity and has to be done right the first time and in high standards of quality of workmanship. I understood that part of the role of the NSPI is to give the customer confidence and peace of mind that they are in good hands. As any reputable agency of this nature, this stamp of approval for the contractor is given because the agency would have intervention points for inspections and witnessing of the projects at certain milestones in order to be able to give assurance to the customers. Otherwise, on what basis would the agency keep businesses listed under their umbrella if they don't conduct such control measures? So, the NSPI failed me in that they recommended KSW POOLS as a reliable contractor even though they were not keeping checks on the company. Imagine my shock when another unhappy client told me I was about the 8th customer they had recently come accross with the same issue in a space of a few of months. The NSPI doesn't even keep a list of clients they have recommended their members to. Without this, how do they ensure that if issues of non-compliance rise or if a company gets deregisterd, they can then alert the contacts about that situation? The irony in this whole NSPI situation is that in the end, when I approached them about KSW POOLS to confirm if the news that they were de-listed from the agency was true, it was the NSPI who now gave me a new recommendation to another reliable pool builder who was not even registered with them. So, was it even right for them to say that KSW POOLS was the only reliable pool builder around my area initially? Where is the integrity in that?
53 replies
Review Distribution
5 Star
8 (36.36363636363637%)
4 Star
2 (9.090909090909092%)
3 Star
0 (0%)
2 Star
3 (13.636363636363637%)
1 Star
9 (40.90909090909091%)