Rude and mean agent

Called Ntiyiso Revenue Consulting after receiving a text that I owe the Municipality and they provided a contact number. The male agent failed to identify the firm/their offices instead passed the phone to female agent who also didn't want to tell the name of company/firm which I called . Instead, she said she can only speak to professional people who are calm while she referred to me as "Sesi"and didnt answer any thing related to my account but dropped the call. I called again immediately, and Mthokozisi Bengani answered. He didn't have any issues identifying the firm and how the account ended in their legal team.