NV
NTT Volkswagen & Audi
Unclaimed Business
NV
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Merth A
1 reviews | Active since Jan 2020
28 Jan 2026, 07:19
Misled by NTT VW Heidelberg
I have always been a VW girl and always had the best experience when encounters with VW dealerships until to my dismay I came into contact with NTT Heidelberg. I feel like I was misled into taking a deal that was not good for me. Yes I wasn’t forced to do anything, but I feel there was a total lack of transparency. I wanted to downgrade my vehicle meaning downgrade in instalment which meant I had to change model, but I feel like the person assisting me , didn’t tell me how much of a downgrade I would get and that’s what you would expect from a business of integrity. Yet I’m still paying a higher instalment with something I’m not satisfied with all because they just wanted to make a sale and had no consideration for the client. And when I went back for assistance I was totally dimissed. I know there are definitely know there has to be processes in place to assist as we all make mistakes, in case I was misled in terms of the specs of the new vehicle which is bad compared to the vehicle I had. I’m so disappointed as I’ve always received such good service from VWs and now I’m experiencing such bad service and lack of help.
Helpful (0)
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Merth A
1 reviews | Active since Jan 2020
28 Jan 2026, 07:19
Misled by NTT VW Heidelberg
I have always been a VW girl and always had the best experience when encounters with VW dealerships until to my dismay I came into contact with NTT Heidelberg. I feel like I was misled into taking a deal that was not good for me. Yes I wasn’t forced to do anything, but I feel there was a total lack of transparency. I wanted to downgrade my vehicle meaning downgrade in instalment which meant I had to change model, but I feel like the person assisting me , didn’t tell me how much of a downgrade I would get and that’s what you would expect from a business of integrity. Yet I’m still paying a higher instalment with something I’m not satisfied with all because they just wanted to make a sale and had no consideration for the client. And when I went back for assistance I was totally dimissed. I know there are definitely know there has to be processes in place to assist as we all make mistakes, in case I was misled in terms of the specs of the new vehicle which is bad compared to the vehicle I had. I’m so disappointed as I’ve always received such good service from VWs and now I’m experiencing such bad service and lack of help.
0
Replies (0)NE
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Louisa L
1 reviews | Active since Jan 2020
5 Jul 2025, 06:41
NTT Volkswagen Kimberley/ Volkswagen South Africa
I would never advice anyone to purchase their vehicle at Volkswagen again and I want to believe that this is my last car from that brand. In 2023 I bought Polo TSI life 2023 model, brand new at NTT Volkswagen Kimberley. Since last year, it has been giving me a problem of airbag error warning light, then I took it then they reset it, it happened second time and the third time. On the 01/04/2025, I took the car for 45 000 kilos service and then two days later, the warning light appeared again and I informed them. I refused to take it because I kept asking them how will it help me that each time I take the car, they just reset it and give it back without looking at the root cause of the problem and the frustration comes with me having to spend my own petrol from where I'm staying to get to Kimberley, secondly they regard this as a minor issue, they ask me to come early before 08:00 but I'm the last one to leave, sometimes I have to rush back as I'm going to work and I even inform them to assist me as soon as possible so I can at least go prepare myself for work but they won't allow or at least be considerate. I escalated the issue with Volkswagen South Africa so that they can intervene, and then they asked me to take the car so that it can be checked as there are cars which have to be recalled as they came with factory faults and I did set up an appointment for them to check the car. On the 4th of July, it was my appointment, came early as usual and I did a good thing for choosing a day which I knew that I'll be off, and by the way it's not only the airbag error but also the rattling noise from the driver's door. Upon arrival I checked in the vehicle, then went to do a little bit of this and that, came back to wait for the car, that was around 13:00 and then three hours later I went again to ask the service advisor Joy how far are they with my car and she said, we gonna leave at 17:00 me and her and I asked her why? She came up with some lame excuse saying that "you know how difficult it can get with rattling noises" something of which their technician said previously that there wasn't any noises when driving. I went back to my seat, around 17:45 she then said to me that the car is ready and when she gave me feedback, she said that they are going to order a part for that noise which will be available next week, I asked her at whose expense as I'm supposed to be bringing the car again next week, she said that she didn't know. "The airbag error feedback, what are your technicians saying, I asked?" she went back to them and their response was that they forgot to check it. Just like that, so I spent the whole ten hours waiting for a car which they didn't really give it attention, in fact I only went there for car wash. I've never seen employees who never really cared for their customers like that like in that place, the audacity of her telling me to lay a formal complain. I really hate people who treat their clients like they are doing them a favor meanwhile we are the reason why they are getting paid. I will not rest until someone hears my voice, I need to be compensated for all the expenses which I have paid, her saying sorry won't bring back my petrol and time. I am so unhappy about this place service.
Helpful (0)
|Replies (0)LL
Louisa L
1 reviews | Active since Jan 2020
5 Jul 2025, 06:41
NTT Volkswagen Kimberley/ Volkswagen South Africa
I would never advice anyone to purchase their vehicle at Volkswagen again and I want to believe that this is my last car from that brand. In 2023 I bought Polo TSI life 2023 model, brand new at NTT Volkswagen Kimberley. Since last year, it has been giving me a problem of airbag error warning light, then I took it then they reset it, it happened second time and the third time. On the 01/04/2025, I took the car for 45 000 kilos service and then two days later, the warning light appeared again and I informed them. I refused to take it because I kept asking them how will it help me that each time I take the car, they just reset it and give it back without looking at the root cause of the problem and the frustration comes with me having to spend my own petrol from where I'm staying to get to Kimberley, secondly they regard this as a minor issue, they ask me to come early before 08:00 but I'm the last one to leave, sometimes I have to rush back as I'm going to work and I even inform them to assist me as soon as possible so I can at least go prepare myself for work but they won't allow or at least be considerate. I escalated the issue with Volkswagen South Africa so that they can intervene, and then they asked me to take the car so that it can be checked as there are cars which have to be recalled as they came with factory faults and I did set up an appointment for them to check the car. On the 4th of July, it was my appointment, came early as usual and I did a good thing for choosing a day which I knew that I'll be off, and by the way it's not only the airbag error but also the rattling noise from the driver's door. Upon arrival I checked in the vehicle, then went to do a little bit of this and that, came back to wait for the car, that was around 13:00 and then three hours later I went again to ask the service advisor Joy how far are they with my car and she said, we gonna leave at 17:00 me and her and I asked her why? She came up with some lame excuse saying that "you know how difficult it can get with rattling noises" something of which their technician said previously that there wasn't any noises when driving. I went back to my seat, around 17:45 she then said to me that the car is ready and when she gave me feedback, she said that they are going to order a part for that noise which will be available next week, I asked her at whose expense as I'm supposed to be bringing the car again next week, she said that she didn't know. "The airbag error feedback, what are your technicians saying, I asked?" she went back to them and their response was that they forgot to check it. Just like that, so I spent the whole ten hours waiting for a car which they didn't really give it attention, in fact I only went there for car wash. I've never seen employees who never really cared for their customers like that like in that place, the audacity of her telling me to lay a formal complain. I really hate people who treat their clients like they are doing them a favor meanwhile we are the reason why they are getting paid. I will not rest until someone hears my voice, I need to be compensated for all the expenses which I have paid, her saying sorry won't bring back my petrol and time. I am so unhappy about this place service.
0
Replies (0)SM
Sikhanyisele M
1 reviews | Active since Jan 2020
10 Apr 2025, 12:53
NTT Volkswagen MTHATHA Terrible experience
NTT Volkswagen MTHATHA This is the worst experience ever, I took my car (Polo TSI Life 1.0 2022) to them for vehicle maintenance and it has been there with them ever since (11/03/2025). The first week my vehicle arrived at that place they told me that it could only be attended to the following week (Monday) which was 17/03/2025 due to many other cars that were there before mine. It was tough to hear but I agreed and left. The next week they said they now attending my car & that all they needed was for my warranty to approve and then they start with my car, 2days later my warranty authorized /approved, so they began with diagnostics & making the orders for car parts. It has now been more than four weeks(1 month) and yet I still haven't received my vehicle. This is unacceptable service and totally despicable customer care every week there is a different story. I am extremely disappointed in VW.
Helpful (0)
|Replies (0)SM
Sikhanyisele M
1 reviews | Active since Jan 2020
10 Apr 2025, 12:53
NTT Volkswagen MTHATHA Terrible experience
NTT Volkswagen MTHATHA This is the worst experience ever, I took my car (Polo TSI Life 1.0 2022) to them for vehicle maintenance and it has been there with them ever since (11/03/2025). The first week my vehicle arrived at that place they told me that it could only be attended to the following week (Monday) which was 17/03/2025 due to many other cars that were there before mine. It was tough to hear but I agreed and left. The next week they said they now attending my car & that all they needed was for my warranty to approve and then they start with my car, 2days later my warranty authorized /approved, so they began with diagnostics & making the orders for car parts. It has now been more than four weeks(1 month) and yet I still haven't received my vehicle. This is unacceptable service and totally despicable customer care every week there is a different story. I am extremely disappointed in VW.
0
Replies (0)PK
Phemelo K
1 reviews | Active since Jan 2020
17 Mar 2025, 05:56
Poor VW Amarok and bad service from NTT Kimberley
How can rate them zero. I bought an Amarok in November 2022 brand new. 6 months in I started experiencing problems from gears not shifting / locked gear, aircon problems, windows not working, wipers problems, car doors not unlocking etc. It has been numerous times in at the NTT Kimberley where I bought it. On the 12th of February 2025 it was booked in with this gearbox problem and today is the 14th of March 2025 and they are still running diagnostics. They refuse to give me a relief car even though warranty is valid. Nonsense
Helpful (0)
|Replies (0)PK
Phemelo K
1 reviews | Active since Jan 2020
17 Mar 2025, 05:56
Poor VW Amarok and bad service from NTT Kimberley
How can rate them zero. I bought an Amarok in November 2022 brand new. 6 months in I started experiencing problems from gears not shifting / locked gear, aircon problems, windows not working, wipers problems, car doors not unlocking etc. It has been numerous times in at the NTT Kimberley where I bought it. On the 12th of February 2025 it was booked in with this gearbox problem and today is the 14th of March 2025 and they are still running diagnostics. They refuse to give me a relief car even though warranty is valid. Nonsense
0
Replies (0)LL
Lamla L
1 reviews | Active since Jan 2020
21 Feb 2025, 06:52
Bad Business Conduct
Good day I had my mothers car taken for polishing and mike was the consultant.He then advised me my mother that he wants to also clean the engine and my mom told him no.But he insisted and convinced her that they do clean engines for all NTT pre owned car,as she was referred to you by NTT Motors for her Polo VW TSI.Now the car comes back and the radio is not working after cleaning the engine and they don't want to take accountability besides being arrogant and telling her that they don't know what happened and can't do anything.Is this how you guys run business?If my mother's car is not fixed in the next 48 hours.I will make sure you guys trend for your ineffective bad business you doing there.You guys are now ****mers yourself because you outsource to these people.I hope I get fast rapid response or we will take it the law way and you have so many loopholes.
Helpful (0)
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Lamla L
1 reviews | Active since Jan 2020
21 Feb 2025, 06:52
Bad Business Conduct
Good day I had my mothers car taken for polishing and mike was the consultant.He then advised me my mother that he wants to also clean the engine and my mom told him no.But he insisted and convinced her that they do clean engines for all NTT pre owned car,as she was referred to you by NTT Motors for her Polo VW TSI.Now the car comes back and the radio is not working after cleaning the engine and they don't want to take accountability besides being arrogant and telling her that they don't know what happened and can't do anything.Is this how you guys run business?If my mother's car is not fixed in the next 48 hours.I will make sure you guys trend for your ineffective bad business you doing there.You guys are now ****mers yourself because you outsource to these people.I hope I get fast rapid response or we will take it the law way and you have so many loopholes.
0
Replies (0)ZM
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Masixole M
1 reviews | Active since Jan 2020
18 Dec 2024, 17:45
No sense of urgency
My vehicle was towed to VW in Worcester with a problem with a water coolant pipe. They have advised me that the part they need to fix will not arrive to them within 4 days from Uitenhage! This is unacceptable! There are courier companies within the country that provide next-day-service within the borders of the country. Why should this take so long! I had plans with my family to be travelling this weekend. Now they are advising us that the car will not be ready because as the part will not have arrived. I find this most unsatisfactory!
Helpful (0)
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Masixole M
1 reviews | Active since Jan 2020
18 Dec 2024, 17:45
No sense of urgency
My vehicle was towed to VW in Worcester with a problem with a water coolant pipe. They have advised me that the part they need to fix will not arrive to them within 4 days from Uitenhage! This is unacceptable! There are courier companies within the country that provide next-day-service within the borders of the country. Why should this take so long! I had plans with my family to be travelling this weekend. Now they are advising us that the car will not be ready because as the part will not have arrived. I find this most unsatisfactory!
0
Replies (0)