Useless service

Here’s a concise X post that stays within the character limit while clearly setting out the issue:

I am extremely frustrated with @MTNza and NewDebt. I’ve been blocked from upgrading my MTN account because of an account allegedly opened in 2024 which I never opened. I have already submitted a police affidavit confirming *****/identity theft and sent all supporting documents to both MTN and NewDebt. Despite numerous emails and phone calls, I have received no meaningful response or assistance and am simply being sent from one department to another. This has now been ongoing for weeks with no resolution. I need urgent intervention, feedback, and correction of my account records. Please can someone from MTN and NewDebt actually assist and respond. #MTN #CustomerService #Identity*****