No delivery and no response, don't go to the clinic there.

I went for vitality assessment on 1 Nov. The points should be reflected immediately. I even paid in cash. The next days I tried to email, left message, spoke to more than two staff still I could not speak to the sister or even just submit my point! on Friday when I phoned, I eventually got a phone back to say they will sort it out on Monday (today). Up to today no point submitted. Really, very unprofessional!