Nu-Ray Doors
3.7|3 reviews
AV
Anesta V
1 reviews | Active since Member
23 Aug 2021, 18:21
Nu Ray doors not so radiant as they promise
At first our experience with their service wasnt bad. We actually thought that we wont have any issues with them. Until installation. Firstly they arrived late after numerous promises to install a certain time. Then we found out the reason they were late was because they had the wrong colour. Then they couldnt finish installing as the size wasnt right. We had to wait 2 and a half weeks for them to get this last part made. Today they came to finish the job. Wow so badly done. The craftman ship is ****ndous. Its a custom fit door…. They did not measure right. There is a gaping hole! The thing doesnt even feel sturdy! They tried to fix it by adding some thing on the outside it looks horrible!! Now my car cant even park inside as it catches on the door. The owner/ sales person doesnt even want to talk to my husband anymore we told him come and look at this and see if you would be happy…. Shocking service and for R15k ?(we have only paid the R11k deposit so far, but Im sure they will come knocking for the rest by tomorrow Biggest waste of money ever. I would never ever recomend them to anyone. The guy we have been dealing with manages his busines via whatsapp and is not man enough to come face the music.
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Anesta V's updateReviewer Update
31 Aug 2021, 06:24Well what a turn around after writing this review.
The owner of NuRay doors has redeemed himself and we have received a brand new door. He also sent someone over to install it who actually knew what he was doing. He has apologized profusely after receiving the report from the installer.
He has won us back as customers and we would now recommend them for good quality doors and service. We all make mistakes but what is important is that we take accountability and make right by it. Also to learn from it. Thank you for making it right! Well done.
The owner of NuRay doors has redeemed himself and we have received a brand new door. He also sent someone over to install it who actually knew what he was doing. He has apologized profusely after receiving the report from the installer.
He has won us back as customers and we would now recommend them for good quality doors and service. We all make mistakes but what is important is that we take accountability and make right by it. Also to learn from it. Thank you for making it right! Well done.
AV
Anesta V's update31 Aug 2021, 06:24
Reviewer Update
Well what a turn around after writing this review.
The owner of NuRay doors has redeemed himself and we have received a brand new door. He also sent someone over to install it who actually knew what he was doing. He has apologized profusely after receiving the report from the installer.
He has won us back as customers and we would now recommend them for good quality doors and service. We all make mistakes but what is important is that we take accountability and make right by it. Also to learn from it. Thank you for making it right! Well done.
The owner of NuRay doors has redeemed himself and we have received a brand new door. He also sent someone over to install it who actually knew what he was doing. He has apologized profusely after receiving the report from the installer.
He has won us back as customers and we would now recommend them for good quality doors and service. We all make mistakes but what is important is that we take accountability and make right by it. Also to learn from it. Thank you for making it right! Well done.