Dont purchase expensive products from them, they leave you in cold water

I purchaced a Galvanic Body Spa item for my skin at over R5,000 for the item a few years back. I used it in tge beginning and then not for awhile and I looked after it nicely, so it looks new. I recently put in new batteries and it doesnt work. I contacted Nu Skin who told me they dint service products and now I have this huge loss. So if not in warrenty (2 years) then you have lost your money. That's unacceptable product policy.