Beware of Nu-Tan

<p>I ordered 2 x nasal spray Nu-Tan units on 26 November and it was delivered on 2 December but the one glass container was completely broken, pieces of glass and powder fell out as we opened it. I sent an email to Nu-Tan and was contacted by Jan via sms asking for pictures of the broken product which I then sent.  He has now advised me that they will not be replacing the broken product but that I will have to try claim from the courier.  The packaging was certainly not secure enough as one would at least expect bubble wrap where there is glass involved and that is why the product arrived here in a totally unacceptable condition.  I have even offered to collect a replacement myself but Jan refuses to replace the product. He also refuses to put me in contact with Nutan and claims that he only handles parcels for them which is VERY SUSPICIOUS considering the nature of the products they sell!</p>