YN
Yvette N
Active since May 2013
8
Reviews
0
Industries
Reviews
8 reviews23 months ago
Treating good customer like a *****
[ Ticket: 4116681 ] Missing item - KWV Cabernet Sauvignon Red Wine Bottle 750ml x 4 I spend thousands of rands on Checkers Sixty 60 each month. On 6 May I placed an order that included 4 bottles of wine. I received the items but the wine was missing. I sent a mail and this was the reply: Thank you for contacting us and apologies for the missing items on your order. I escalated for credit to be app**** to your order for the items you have not received. The credit will take up to 24 hours-48 hours for it to be actioned and app**** to your Sixty60 Wallet. Apologies once again. Regards, Zintle Sixty60 Team 0800 00 6060 I sent mails following up on 11 May, 15 May and 16 May. On 16 May I received this reply: 16 May We have received feedback from our operations team and the store regarding the items. Our operations team have asked for footage from the store and it showed that the items were packed and left the store. The credit has been declined twice due to that reason why the items can not be credited. Apologies once again. Regards, Zintle Sixty60 Team 0800 00 6060 I sent mails on 20 May and 22 May again and no reply. I rep**** with screenshots of my orders over the past 2 weeks which totalled over R 8000!!! Yes R 8 000. Whether the wine left the store or not has nothing to do with me. I DID NOT RECEIVE 4 BOTTLES OF WINE!! s. Do you seriously think that someone who spends R 8000 with you IN 2 WEEKS will ***** 4 bottles of wine??? Its absolutely shocking and an insult to a very good client and I will take my business elsewhere
0 replies
114 months ago
Beware of Nu-Tan
<p>I ordered 2 x nasal spray Nu-Tan units on 26 November and it was delivered on 2 December but the one glass container was completely broken, pieces of glass and powder fell out as we opened it. I sent an email to Nu-Tan and was contacted by Jan via sms asking for pictures of the broken product which I then sent. He has now advised me that they will not be replacing the broken product but that I will have to try claim from the courier. The packaging was certainly not secure enough as one would at least expect bubble wrap where there is glass involved and that is why the product arrived here in a totally unacceptable condition. I have even offered to collect a replacement myself but Jan refuses to replace the product. He also refuses to put me in contact with Nutan and claims that he only handles parcels for them which is VERY SUSPICIOUS considering the nature of the products they sell!</p>
0 replies
118 months ago
WORST SERVICE ON THE PLANET!!!!!
<p>WHY CANT SOMEONE JUST HELP OR FIND SOMEONE TO CALL ME BACK????I have never experienced such bad service from any sort of service provider or service as I have been for the past year with Telkom. I have played many complaints and attempted to close all my accounts but I have had no feed back. I would like to explain my frustration:</p> <p>My issues I have with Telkom mobile are as follow:<br />3G internet Issues:<br />Internet is constantly slow ( either on edge or roaming) and I know my IT as I work for Major IT Corporate and I understand the IT terminology. My phone settings have been checked number of times with consultants and tech support but is I have tried explained this issue is with my Smart Plan 100 and My Smart Broadband. I have looked up the coverage in area and shows that I should fall under LTE and clearly i don't. Majority of time my phone is roaming and as I believe this is on MTN network. Just as well have MTN as my service provider. <br />Signal Issues :<br />I have never seen my phone have full signal and if it has signal it is due to roaming. This number is purely for business. If my clients can't get hold of my i lose money. Example: Yesterday i nearly lost out on R35 000 deal as a fact that my client could not reach me but luckily I added my partner number as alternative no to contact. My phone lays right next to me then I will receive like 8 miss calls sms but phone was on and not on silent. I also experienced many calls dropping while talking to my clients. Lately I've noticed that when I look at my phone it shows no service and suspect this to be part of my problem. <br />Customer Service:<br />Unfortunately i believe the service is horribly shocking.<br />As I have said in beginning I have never experienced this type bad service. customer is my highest no 1 priority and for me that is rule 101. I have layed many complaints forms and Cancelation forms as I just had enough of the service I was getting from Telkom . As I talk to many of the consultants and support personnel they advised me to complete forms and nothing happens. One time I have phone and persistent request to hold for a manager after holding for 1h 48m I managed to talk to a manager. I have not taken any details (thinking all will get resolved) but from now on will I keep ALL mails and REFF and PEOPLE I speak to from NOW on, anyways, I escalated my situation to him and he advised that Telkom has been going through changes and many customers are experiencing this problem. I asked him since when and he advised about a month but I have experience this problem for the year this far. Then I requested him to follow through my requests to cancel my subscriptions as no where in the contracts States that I'm obligated to have majority of time have issues. Then he advised that i need to pay full amount to close the contracts but I feel this to be unfair as I have been a Telkom customer for more than 6 years and only recently started having issues. I pay about R1200 each month and never missed a payment and DO NOT EXPECT TO PAY THIS AMOUNT OF MONEY FOR THIS TYPE OF SERVICE. The manager advised that he will mail me progress on my cass and will give me free data for the inconvenience. But yet again, a empty promise.</p> <p>I can carry on with many complaints but that could take me the whole night to type out.</p> <p>After yesterday of nearly loosing one of my client business, I had enough and layed a complaint yet again I was told that a supervisor will contact me and AGAIN...no feedback. </p>
53 replies
130 months ago
TOTALLY UNACCEPTABLE
Reference no: HLC15/001780. PLC Van Den Heever. <br> Our electricity has been tripping since Sunday and we thought it was due to the geyser. I called Standard Bank Insurance yesterday at 08h00, they sent a plumber around 10h00 who then said its not the geyser or thermostat and called the electrician who said he would come out immediately. I have been calling them non stop but no one has arrived yet. I made it clear that we have been without electricity and warm water for two days now and every time I speak to someone I am told that they will send an electrician immediately. I spoke to a Gerome yesterday at 17h30 who told me that he was sending someone, I called again today, backwards and forwards promises are being made but still no one has arrived. I have used up R 200 in airtime and being without electricity and water for two days ( after I just came out of the hospital on Sunday ) is a HUGE inconvenience and I have explained to each and every person I spoke to at Standard Bank how serious the situation is. Absolutely shocking service.
0 replies
131 months ago
TOTALLY UNACCEPTABLE
I SENT THIS MAIL ON THE 6TH AND 7TH OF JULY AND STILL NO REPLY<br> To whom it may concern.<br> <br> <br> I have been to two FNB branches, also called 0860 112244 numerous times but I can not seem to get hold of the right department. <br> <br> My ID no: ***<br> <br> <br> <br> <br> I would like to collect my new Cheque Card as my card has expired. My surname is Nel, it was never changed, I was married and my married name was Koch, but I never changed my surname to Koch on my ID or drivers license or anything for that matter. Now I am being told that I can not collect my new card unless I present and ID with the surname Koch. I can not go to home affairs to change my surname just to get a bank card. <br> <br> <br> <br> <br> Please call me on 071 439 1507/011 750 1900<br> <br> <br> <br> <br> I am really struggling to use the FNB app, I have done it about 20 times now where I want to do a card less withdrawal and it does not work. I also went to Hyde Park branch where they were unable to assist me with the app. <br> <br> <br> <br> <br> It is becoming impossible for me to transact and if I cant just have a bank card then I will have to open an account with another bank. <br> <br> <br> <br> <br>
76 replies
134 months ago
Very disappointed
I am a very regular client at KFC. Yesterday I ordered a take away from the Sophia Town branch and it was horrible. The pieces of chicken were still raw with blood still running out. The dunked wings were definitely old we each took one bite and could not eat it any further and the Crunch Burger patty was as hard as a rock. This food was definitely old and stale. We eat dunked wings very often but this was terrible. We could not eat it. Very disappointed!!!
76 replies
134 months ago
No wonder they only have complaints here
I posted a report about Bayport and I received their response saying sorry and they will contact me. I see that all the replies on this site from Bayport say the same thing. They have not contacted me and its been over a week. Don't bother making an effort and just send generic replies and then do nothing.
76 replies
135 months ago
Declined because Im a labourbroker?Which Im not!
After going up and down sending various documents and attending to numerous phone calls. I receive an email saying that my application has been declined because Im in the labour broking industry? I then reply explaining that I am not in the labour broking industry I work at a Recruitment Firm where I do permanent placements. There is a massive difference between labour broking and permanent recruitment!!! All I get is a reply saying \correct"How unprofessional and unhelpful. Why doesn't Capitec educate their staff on these types of things?????? """
76 replies
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3 (37.5%)