Defective JVC Television – Poor Resolution Handling by Local Importer (Nuworld Industries)

I am lodging this as a formal consumer complaint regarding a defective JVC television and the manner in which the authorised local importer, Nuworld Industries, has handled the matter.

I purchased a new JVC television (Model LT-40NQ5165) via Takealot. The unit has a clear, repeatable fault: it powers on normally and then switches itself off automatically without any user input. This occurs intermittently but repeatedly, rendering the television unreliable and, at times, unusable.

This is not normal behaviour for a new television and indicates an internal defect. The issue has been demonstrated on video and described consistently. Despite this, resolution has been unnecessarily delayed.

My experience to date has been frustrating for the following reasons:

I initially engaged the retailer, as required, but received no meaningful resolution.

I then had to independently identify the authorised local importer for JVC, which was not clear or easily accessible to a consumer.

Once engaged, the importer focused on internal administrative requirements rather than resolving the defect.

I was repeatedly asked for a “job number” and later for a purchase invoice, despite the fact that the product is clearly identifiable as new and traceable by model and serial number.

Responsibility for delays has been shifted between retailer and importer, leaving the consumer caught in the middle.

As a consumer, I am not concerned with internal hand-offs between retailer and importer. I purchased a JVC product in good faith and expect it to function as such. A new television that switches itself off is not of acceptable quality and does not meet reasonable consumer expectations.

I am not seeking anything unreasonable. I am seeking acknowledgment of the defect and a straightforward resolution in line with basic consumer rights—without further delays, deflection, or procedural obstacles.

This complaint is lodged to place the matter on public record and to seek fair, prompt resolution.