Selfish supply chain

I received ********** service from Portia Mashala , after I messaged her for a delivery - she said the driver will deliver after 18pm how can a 75 inch tv be laying flat in a delivery vehicle at the back of the canopy untied , an damaged and the driver not test it upon delivery, I am utterly disappointed provided that he delivered at 19.29pm and made me sign a delivery form , and fled off - i had to carry the tv with my dad in the rain into our home , the terms an conditions stated he had to test it when I questioned him he said his not allowed to do so , so I wanted proof or assistance as to how to get this tv collected , who delivers electronics after 10am in the morning those are said to be marked off as an urgent delivery it was dispatched early in the morning assuming at 8am for it to be delivered at 19.29pm this service is pathetic , to my surprise- the driver said he received it in that condition from teljoy , I dont want anyone to ever use nucleus or teljoy services they are beyond selfish and inconsiderate