Most disappointing service ever received

Followed this salon for months on social media and was beside myself when I went in for a consultation as I was swept up in their glitz and glamor portrayed on social media but sadly that’s where it stops. Don’t believe everything you see on social media.

I requested extension and we decided on a balayage. The day of installation I arrived on time. I had two stylist assigned to me, one to colour and one to install the extensions, I did not know this until I was done with the colour and handed over to the second stylist as communication was not a priority for them.

The stylist who did my colour didn’t speak 5 words to me even though I sat in her chair for close to 3hrs, she didn’t even apply the majority of the colour, her assistant did, same assistant who applied the toner. I don’t mind if an assistant helps the stylist but when I pay expensively for a stylist I do expect the stylist to tend to me as that is what I’m paying for. I’m lucky if she spent maybe 20min on me before handing over to the assistant to continue with the rest of the application. I felt so uncomfortable and UNWELCOME sitting in that chair. The assistant made me feel more welcome then the stylist. The stylist received a second client whilst I was in her chair, must have been a regular because she gave full attention to her second client, even offered her 3 cappuccinos in the time she was there. I however in the 3 to 4 hours of sitting there was not offered anything to drink nor did anyone ask how I was doing or if I needed anything. By the time my colour and blowout was done, I was ready to just leave the extensions and get out of the salon but the stylist who did my installation at least greeted me with a smile.

When I was shown the extensions it was not what was discussed during consultation. I was under the impression that it was going to be a weft, instead it was tape. I said it’s fine and she should continue with the installation BUT what bothered me most was that the tape was "white/beige", being installed on a dark root, you could spot the tape of the extensions from a mile. In addition the extensions was a solid blond colour, not an balayage. I went away for the weekend and felt so self-conscious as on vacation the wind was blowing and no matter which way you saw solid blond on balayage technique with “white/beige" tape sticking out on a dark root like a sore thumb.

I went to remove the extensions at another salon as I didn’t feel welcome at NUDO after my fist appointment with them. When the extensions were removed I was horrified to see the damage done to my hair when they lifted the hair colour to achieve the desired blond. My hair is damaged and the breakage is unbelievable. Taking into consideration that I even bought every single hair product that they recommended during the installation.

This is the first time that I went to what was perceived to be a 5 star salon, and I felt so unwanted to to point of considering walking out mid appointment. To add to insult the extensions installed besides the fact that it was tapes which I will take accountability for, was still not what was discussed during consultation as it being a solid blond with “white/beige” tape installed on a dark balayage root.

I will NEVER go back to this salon even if they paid me. Something that I was looking forward to so much was the worst disappointment ever. Don’t believe everything you see on social media because I’ve nevel felt more unwelcome in my life. Maybe I would have been treated better if I was a brand ambassador because that where it stops.