HO
Henrietta O
Active since Oct 2020
7
Reviews
0
Industries
Reviews
7 reviews23 months ago
Service delivery breach of procedure
I have 3 packages that were out for delivery from Themu. One was delivered by a DHL driver, however the two outstanding were supposed to be delivered by Buffalo. The driver did not follow through per process as confirmed with the call center so the packages were returned to the warehouse. Its a week later and still I have not received a package. I have phoned the call center daily, only to be said that I can expect delivery the next day and that it has been escalated. Note that its a week later, and still no delivery and no one from escalations has contacted me. There is no communication between the warehouse and the call center as the call center is not able to confirm anything of follow up to give confirmed answers or feedback. I have been waiting for "next day delivery" as the call center refers to but still have not received anything and when calling for updates I receive no feedback. Two orders outstanding on delivery and note DHL service was very good so I do not understand what is wrong with Buffalo. BUFZA6052756307YQ and BUFZA6052713807YQ
53 replies
52 months ago
Bad customer service!
Regretting placing an order the moment it was placed. Never encountered such rudeness in my life. I don’t understand how they make money as customer service and customer relations are non existent. If it wasn’t for the 20% deductible for cancellation then I would have cancelled the order. This order was a trial run to see if I can make use of them for corporate gifting but this will be the first and last time I make use of them. Really disappointed.
0 replies
53 months ago
Takealot does not process order cancellations
Do not expect a cancellation on any of your orders once ordered. They state as per the website that, You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. I phoned the service desk and they refused to cancel my order.
0 replies
55 months ago
FNB Stealing Money from my account.
With Credit card upgrade FNB deducted money from my Private and Wealth credit card, already stealing R4000. After the Private Credit card was closed the remaining R16000 was not transferred to my Wealth card therefore stealing another R16000. Then asking me interest on the stolen R20 000. I’ve phoned FNB only to speak to incompetent staff that do not listen. Who do I contact to escalate this?
53 replies
56 months ago
Most disappointing service ever received
Followed this salon for months on social media and was beside myself when I went in for a consultation as I was swept up in their glitz and glamor portrayed on social media but sadly that’s where it stops. Don’t believe everything you see on social media. I requested extension and we decided on a balayage. The day of installation I arrived on time. I had two stylist assigned to me, one to colour and one to install the extensions, I did not know this until I was done with the colour and handed over to the second stylist as communication was not a priority for them. The stylist who did my colour didn’t speak 5 words to me even though I sat in her chair for close to 3hrs, she didn’t even apply the majority of the colour, her assistant did, same assistant who applied the toner. I don’t mind if an assistant helps the stylist but when I pay expensively for a stylist I do expect the stylist to tend to me as that is what I’m paying for. I’m lucky if she spent maybe 20min on me before handing over to the assistant to continue with the rest of the application. I felt so uncomfortable and UNWELCOME sitting in that chair. The assistant made me feel more welcome then the stylist. The stylist received a second client whilst I was in her chair, must have been a regular because she gave full attention to her second client, even offered her 3 cappuccinos in the time she was there. I however in the 3 to 4 hours of sitting there was not offered anything to drink nor did anyone ask how I was doing or if I needed anything. By the time my colour and blowout was done, I was ready to just leave the extensions and get out of the salon but the stylist who did my installation at least greeted me with a smile. When I was shown the extensions it was not what was discussed during consultation. I was under the impression that it was going to be a weft, instead it was tape. I said it’s fine and she should continue with the installation BUT what bothered me most was that the tape was "white/beige", being installed on a dark root, you could spot the tape of the extensions from a mile. In addition the extensions was a solid blond colour, not an balayage. I went away for the weekend and felt so self-conscious as on vacation the wind was blowing and no matter which way you saw solid blond on balayage technique with “white/beige" tape sticking out on a dark root like a sore thumb. I went to remove the extensions at another salon as I didn’t feel welcome at NUDO after my fist appointment with them. When the extensions were removed I was horrified to see the damage done to my hair when they lifted the hair colour to achieve the desired blond. My hair is damaged and the breakage is unbelievable. Taking into consideration that I even bought every single hair product that they recommended during the installation. This is the first time that I went to what was perceived to be a 5 star salon, and I felt so unwanted to to point of considering walking out mid appointment. To add to insult the extensions installed besides the fact that it was tapes which I will take accountability for, was still not what was discussed during consultation as it being a solid blond with “white/beige” tape installed on a dark balayage root. I will NEVER go back to this salon even if they paid me. Something that I was looking forward to so much was the worst disappointment ever. Don’t believe everything you see on social media because I’ve nevel felt more unwelcome in my life. Maybe I would have been treated better if I was a brand ambassador because that where it stops.
0 replies
57 months ago
African Bank poor service delivery
I opened an account. One I attempted to login via Internet banking I received an error stating “account under review”, notification said someone would contact me. 72hrs later and still no one contacted me, I then phoned the call centre. The call centre experience was the worst service I ever received, the consultant was not able to assist me, he said he doesn’t know why I have the error and will need to log a ticket with IT and I will be contacted back in 72hrs. I found this unacceptable and went into the nearest branch which was worse then the service desk, the consultant in the bank did not take any initiative to resolve my problem, he said he doesn’t know what the problem is and that I would need to wait for someone to phone me back. Compared to FNB I would have been assisted and problem resolved within a matter of 5min. African Bank does not know what they are doing and the service is pathetic! Worst service ever and staff not competent!!
53 replies
60 months ago
NEDBANK: DO NOT APPLY FOR A CREDIT CARD - HORRIBLE SERVICE
I had multiple offers for a credit card through ClearScore and of all the banks who offered a credit card, I decided to go with Nedbank. I did the application on 15April2021, and on the same day sent through all my supporting documentation as instructed to carddocs@nedbank.co.za After that I received multiple sms notifications that the card has been provisionally approved and that I need to send the supporting documentation to carddocs@nedbank.co.za - of which I already done, and resent it again 5 times after receiving multiple sms notifications. I attempted to follow up with the call centre, each time I phoned the consultant was not able to view my application or advised that I need to resend the documents. Multiple times I have requested to speak with a supervisor, where I was then just put back in to the queue. The call centre agents were of no help at all and none of them attempted to resolve this matter. Today I received an sms notification that the application was declined due to incorrect detail. Not once did I receive a call from the call centre to confirm any detail, my application was fully completed with the correct information and the supporting documentation was submitted multiple times. When I phoned the call centre to confirm why the application was declined, the consultant again was apparently not able to view my application but was able to confirm all my personal detail. When asked to speak with a supervisor I was again put back into the queue with no resolution. I regret applying with Nedbank, especially with the service received. Taking into consideration that each credit application affects your credit score negatively. Out of multiple offers I chose Nedbank and all I got out of it was time wasted, and a negative impact on my credit score due to an application that was not processed due to lack of customer service.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)