Hello I app**** for a loan but it was never approved but I have been getting deductions on my account every month I would like it to be stoped and I would like a refund
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NuPay a division of Altron's replyOfficial
13 Feb 2026, 05:25
Good day Fandeno,
We are sorry to hear about your experience and for any inconvenience caused. Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team
Best regards,
NuPay a division of Altron's reply13 Feb 2026, 05:25
Official
Good day Fandeno,
We are sorry to hear about your experience and for any inconvenience caused. Please take note that NuPay provides debit order services to companies and processes them on behalf of our merchants, and as such your debit order agreement is not with NuPay. Your contact details have been sent to the management team to assist. Kind Regards The NuPay Team