NuPay a division of Altron
Verified Business
NuPay a division of Altron
Verified Business
106 Reviews (last 12 months)
Responds in 13 hours 59 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, NuPay a division of Altron faces overwhelming negative feedback dominated by reports of unauthorized debit orders, an inability to obtain refunds, and severe communication breakdowns. Customers consistently describe feeling defrauded, ignored, and financially harmed. The business scores critically low across all five service themes, with Billing, Payments & Financial Accuracy (0.6) and Trust, Transparency & Compliance (0.5) representing the most severe areas of concern.
Top Strengths:
- •Customer Service & Professional Guidance: A very small number of customers acknowledged NuPay's responsiveness through HelloPeter, with one customer retracting a complaint after resolution and another thanking them for good advice and direction.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Payments & Fintech
13 hours 59 minutesAverage Time To Reply
-55 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 14 hours 1 min to reply
TrustIndex
0
Score
Ranking
#8
in Payments & Fintech
Avg Reply
13 hours 59 minutes
NPS Score
-55
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 14 hours 1 min to reply
Review Distribution
1.2|106 Reviews
May '25 - Apr '26
5(3%)
4(0%)
3(1%)
2(0%)
1(96%)
5(3%)
4(0%)
3(1%)
2(0%)
1(96%)
Recent reviews (106)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOE
Olivia E
1 reviews | Active since Jan 2020
4 Mar 2026, 08:15
Worst people
The worst service ever!!!!! No one ever responds or comes back to you. My Debit order mandate was cancelled in September 2025. Yet I have been debited every month since. I have been sending emails since the 27th of Feb and they have responded once, with literally no answer or solution to my problem. I have copies so many emails and will be posting them here for the world to see.
Helpful (0)
|Replies (0)OE
Olivia E
1 reviews | Active since Jan 2020
4 Mar 2026, 08:15
Worst people
The worst service ever!!!!! No one ever responds or comes back to you. My Debit order mandate was cancelled in September 2025. Yet I have been debited every month since. I have been sending emails since the 27th of Feb and they have responded once, with literally no answer or solution to my problem. I have copies so many emails and will be posting them here for the world to see.
0
Replies (0)SP
MN
Mo N
1 reviews | Active since Jan 2020
2 Mar 2026, 10:13
To the Executive Committee of Nupay
To the Executive Committee of Nupay, It has become intolerable to witness the conduct of the account managers assigned to the Cape Town district. These individuals are colluding with *****ulent entities—specifically LDM / Capital Consulting and NR Financial Services—and are jeopardizing every principle that Nupay claims to uphold. The managers routinely accept instructions from the owners of those companies, blatantly violating the contract of client confidentiality that governs our operations. They have disclosed sensitive corporate information to third parties who are simultaneously on their payroll, creating a clear conflict of interest and a breach of trust that cannot be ignored. Such behaviour directly undermines Nupay’s brand, especially as a debit‑order platform that relies on the confidence of merchants and consumers alike. When account managers trade confidential data for personal gain, the entire ecosystem suffers: merchants lose faith, consumers fear *****, and Nupay’s regulatory standing is put at risk. Immediate remedial action is required. I demand that the current Cape Town account managers be removed from their positions without delay and replaced with personnel who have demonstrable integrity and a clean compliance record. Additionally, an independent audit should be commissioned to trace all communications and transactions linked to LDM, Capital Consulting, and NR Financial Services during the past twelve months. Failure to act swiftly will result in further erosion of client trust, accelerated attrition of merchants, and potential legal exposure for Nupay. The reputation of our division hinges on decisive leadership; any hesitation will only cement the damage already inflicted. Please issue a public statement outlining corrective actions, so clients understand accountability and can regain confidence; transparent communication is essential swiftly to repair the damage inflicted immediately today now again.
Helpful (0)
|Replies (0)MN
Mo N
1 reviews | Active since Jan 2020
2 Mar 2026, 10:13
To the Executive Committee of Nupay
To the Executive Committee of Nupay, It has become intolerable to witness the conduct of the account managers assigned to the Cape Town district. These individuals are colluding with *****ulent entities—specifically LDM / Capital Consulting and NR Financial Services—and are jeopardizing every principle that Nupay claims to uphold. The managers routinely accept instructions from the owners of those companies, blatantly violating the contract of client confidentiality that governs our operations. They have disclosed sensitive corporate information to third parties who are simultaneously on their payroll, creating a clear conflict of interest and a breach of trust that cannot be ignored. Such behaviour directly undermines Nupay’s brand, especially as a debit‑order platform that relies on the confidence of merchants and consumers alike. When account managers trade confidential data for personal gain, the entire ecosystem suffers: merchants lose faith, consumers fear *****, and Nupay’s regulatory standing is put at risk. Immediate remedial action is required. I demand that the current Cape Town account managers be removed from their positions without delay and replaced with personnel who have demonstrable integrity and a clean compliance record. Additionally, an independent audit should be commissioned to trace all communications and transactions linked to LDM, Capital Consulting, and NR Financial Services during the past twelve months. Failure to act swiftly will result in further erosion of client trust, accelerated attrition of merchants, and potential legal exposure for Nupay. The reputation of our division hinges on decisive leadership; any hesitation will only cement the damage already inflicted. Please issue a public statement outlining corrective actions, so clients understand accountability and can regain confidence; transparent communication is essential swiftly to repair the damage inflicted immediately today now again.
0
Replies (0)TS
Taswell S
1 reviews | Active since Jan 2020
27 Feb 2026, 02:47
DebiCheck Registration Fee Linked to Loan Application – Serious Disclosure Concerns
I am posting this review in the public interest. A DebiCheck mandate for R250.00 was processed under the name “NCQWIEKFIN” in connection with what appeared to be a loan application process linked to Qwiekfin. The amount was later refunded, but the underlying concern remains. The issue is not the refund. The issue is disclosure and consumer understanding. The mandate related to a so-called “registration fee” and subscription service. However, the overall journey created the impression that one was applying for credit — not signing up for a paid directory or facilitation service. For financially distressed individuals actively seeking loans, that distinction is critical. DebiCheck confirms authentication of a mandate. It does not confirm that consent was informed, fairly presented, or free from potentially misleading context. When fees are embedded within what appears to be a loan application flow, consumers may not fully appreciate that they are paying for access rather than receiving credit. A review of other complaints on this platform suggests similar patterns of confusion and difficulty cancelling. While each case may differ, the recurring themes are concerning. Consumers seeking loans are often in vulnerable financial positions. Business models operating in that environment carry a heightened responsibility to ensure that fees, subscriptions, and the true nature of the service are clearly and prominently disclosed. I encourage anyone engaging with such services to read all terms carefully, verify exactly what is being purchased, and confirm whether a fee relates to actual credit provision or merely access to a database or referral platform. This review is intended to promote transparency and consumer awareness.
Helpful (0)
|Replies (0)TS
Taswell S
1 reviews | Active since Jan 2020
27 Feb 2026, 02:47
DebiCheck Registration Fee Linked to Loan Application – Serious Disclosure Concerns
I am posting this review in the public interest. A DebiCheck mandate for R250.00 was processed under the name “NCQWIEKFIN” in connection with what appeared to be a loan application process linked to Qwiekfin. The amount was later refunded, but the underlying concern remains. The issue is not the refund. The issue is disclosure and consumer understanding. The mandate related to a so-called “registration fee” and subscription service. However, the overall journey created the impression that one was applying for credit — not signing up for a paid directory or facilitation service. For financially distressed individuals actively seeking loans, that distinction is critical. DebiCheck confirms authentication of a mandate. It does not confirm that consent was informed, fairly presented, or free from potentially misleading context. When fees are embedded within what appears to be a loan application flow, consumers may not fully appreciate that they are paying for access rather than receiving credit. A review of other complaints on this platform suggests similar patterns of confusion and difficulty cancelling. While each case may differ, the recurring themes are concerning. Consumers seeking loans are often in vulnerable financial positions. Business models operating in that environment carry a heightened responsibility to ensure that fees, subscriptions, and the true nature of the service are clearly and prominently disclosed. I encourage anyone engaging with such services to read all terms carefully, verify exactly what is being purchased, and confirm whether a fee relates to actual credit provision or merely access to a database or referral platform. This review is intended to promote transparency and consumer awareness.
0
Replies (0)CT
Cecil T
1 reviews | Active since Jan 2020
26 Feb 2026, 13:08
Unauthorized Debit order
I have been asking you to ****en cancel the debit order since October and i even signed your ****en cancelation letter and sent it to you but you keep debiting every ****en month since October, I hope you wont ****en debit tomorrow cause I'm sick and tired of emailing you ****en guys and not responding to me.
Helpful (0)
|Replies (0)CT
Cecil T
1 reviews | Active since Jan 2020
26 Feb 2026, 13:08
Unauthorized Debit order
I have been asking you to ****en cancel the debit order since October and i even signed your ****en cancelation letter and sent it to you but you keep debiting every ****en month since October, I hope you wont ****en debit tomorrow cause I'm sick and tired of emailing you ****en guys and not responding to me.
0
Replies (0)LG
Lulamile G
1 reviews | Active since Jan 2020
19 Feb 2026, 11:03
Unauthorized Debit Order
I want this unauthorized debit order cancelled and refunded my money. I have not agreed to these payments.
Helpful (0)
|Replies (0)LG
Lulamile G
1 reviews | Active since Jan 2020
19 Feb 2026, 11:03
Unauthorized Debit Order
I want this unauthorized debit order cancelled and refunded my money. I have not agreed to these payments.
0
Replies (0)FV
TM
Tshegofatso M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:46
Altron NuPay
Support was only there when they wanted us to become a client, after then you are on your own, you teach yourself the system from the get go faults and all. They have debited my clients a couple of times without me receiving the money launched a complaint since last year Nov/Dec till today nothing has been. My experience has been horrible to say the least, will be migrating to another system😒😞😮💨
Helpful (0)
|Replies (0)TM
Tshegofatso M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:46
Altron NuPay
Support was only there when they wanted us to become a client, after then you are on your own, you teach yourself the system from the get go faults and all. They have debited my clients a couple of times without me receiving the money launched a complaint since last year Nov/Dec till today nothing has been. My experience has been horrible to say the least, will be migrating to another system😒😞😮💨
0
Replies (0)