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thulisile P
Active since Aug 2012
4
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4 reviews1 month ago
Forging Signatures on documents
My experience with Volume Holdings has been extremely concerning and has raised serious questions about their business practices. Volume Holdings submitted documents to support a DebiCheck mandate and loan agreement that I did not sign. The signature appearing on these documents is not mine and shows clear signs of being digitally copied and pasted rather than legitimately signed. The same signature image is repeated, with identical shape and quality, and there is no audit trail, timestamp, or verification that would be present with a valid electronic signature. This strongly suggests that the documents were manipulated. In addition, the documents provided are incomplete and non-compliant. They are missing key information such as a valid FSP number, contain incomplete mandatory fields, and lack proper disclosure of repayment terms. Despite this, debit orders were processed on my account without lawful consent. There is also no proof that I was properly informed of the debit details (amount, frequency, or purpose), which is a basic requirement. Even after I disputed the validity of these documents and highlighted the irregularities, Volume Holdings failed to provide legitimate, verifiable documentation or proof of consent. Instead, the matter had to be escalated multiple times, and I was even contacted by a third party claiming to be an auditor, without clear explanation or proper authorization. Overall, Volume Holdings appears to have re**** on *****ulent or manipulated documents to justify debit activity on my account. This is a serious breach of trust and raises major concerns about compliance, document integrity, and the handling of personal and financial information.
1 reply
1 month ago
*****ulent Debit Orders
I am extremely frustrated with my experience dealing with NuPay regarding a disputed DebiCheck mandate that has still not been resolved after several months. This issue dates back to December 2025, when I first raised concerns about debit orders processed on my account without proper consent. When I requested the supporting documentation, I was provided with documents that are clearly questionable. The “signed” mandate and agreement contain what appears to be a digitally copied and pasted signature, not a legitimate wet-ink or verified electronic signature. There is no audit trail, no timestamp, and no proof of consent. In addition, key compliance details such as a valid FSP number are missing, and several mandatory fields are incomplete. I formally disputed these documents and escalated the matter multiple times, including to compliance teams, privacy offices, and even Deloitte Tip-Offs. Despite providing detailed evidence of possible document tampering and *****, the matter has been continuously delayed with vague responses such as “the investigation is ongoing.” Most recently, I was informed that the case is being handled internally by the FinTech team, yet no clear feedback, timeline, or resolution has been provided. What is even more concerning is that I was contacted by a third party claiming to be an auditor, who had access to my situation but could not clearly explain their involvement. This raises serious concerns about how my personal information is being shared and whether it is being handled in line with POPIA requirements. At this point, the core issue remains unresolved: *****ulent or manipulated documents are still being treated as valid, and there has been no accountability or corrective action taken. As a customer, I expect proper verification processes, transparency, and urgent action when ***** is reported. Instead, I have experienced delays, poor communication, and a lack of seriousness in addressing what is clearly a high-risk compliance issue. I strongly urge NuPay to prioritise this matter, properly investigate the *****ulent documents, confirm the status of my personal information, and provide a clear and final resolution without any further delays. Customers should not have to escalate matters this extensively just to have obvious irregularities addressed.
2 replies
6 months ago
******* Debit Orders
My experience with Volume Holding Financial Services has been shocking and deeply frustrating. This company has a pattern of placing ******* debit checks on my bank account without my consent or authorization. I made it very clear to their agent that I do not want debit checks on my account, and I had already agreed on a payment arrangement — yet they still went ahead and debited my account ********ly. What makes this even worse is that this is not the first time they have done this to me. They previously deducted money *******ly, refunded it, and promised it would never happen again. Clearly, they do not honour their own promises, because the same thing has happened again. To make matters worse, their legal department and customer service do not respond. I have requested the signed debit check mandate and the signed contract — basic documents that any legitimate company should be able to provide. They have ignored every request. They have given no explanation, no accountability, and no assurance that this won’t continue. This behaviour is not only unprofessional — it is ********. No company has the right to take money from a consumer’s account without permission. Their failure to respond just shows how little they respect their customers and the laws that protect them. I am posting this review to warn others: Be extremely careful when dealing with Volume Holding Financial Services. They do not follow agreements, they do not communicate, and they make unauthorized deductions as they please.
0 replies
27 months ago
Lewis Stores Chris Hani
Wow Lewis Stores Chris Hani is heartless: my sister's situation with the furniture store is that she is facing significant financial strain. After losing her job and informing the store of her circumstances, instead of offering empathetic solutions, they seemed adamant on pressing for payment. Despite my attempts to reason with them and explain the severity of her situation, they remained inflexible.As her sibling, I couldn't stand idly by while she endured this ordeal. With a heavy heart, I explained to Nomalanga from the furniture store over the phone while she is sitting in my house stressing my mom , hoping to assume responsibility for my sister's account and alleviate some of her burden. However, my efforts were met with yet another obstacle – a demand for payment before any transfer of responsibility could take place.Sending representatives to the client's house solely for the purpose of collecting missed payments may not be the most appropriate course of action, especially if the client has communicated their financial hardship.
1 reply
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4 (100%)