MT
Mpho T
Active since Sep 2014
9
Reviews
0
Industries
Reviews
9 reviews24 months ago
Unfair listing by standard bank
Many moons ago i had a transactional account with standard bank- i then visited the parktown branch to close it because i had opened a cheque account. The consultant did confirm closure however years later i got harrassed by debt collectors regardless of me informing them that i went to the branch to close the account. Went to Standard back in Woodmead retail park, spoke to a consultant - again i was promised feedback till to date i see a listing on my credit profile. The lady at woodmead was pregnant at the time- took my details as well - i am getting emails from nimble. I want that account closed, removed from my credit profile- cause two consultants from standard bank have failed me.
106 replies
24 months ago
Payment
I have been trying to reach the fnb legal department in order to pay my credit card. From Monday they ivr has been informing me that there are no available agents. How do i pay then.
53 replies
82 months ago
Unauthorized debit order
Discovery just deducted my account with R417.00 , I called spoke to a consultant - he alleged the payment had not reflected on their side he will call me back. I would like to know - who authorized that deduction and why was it not communicated with me. if the account is in arrears then a customer is contacted and an arrangement is made. I want my money bac**** the next deduction date is the 25 July 2019 - what changed.
278 replies
94 months ago
Unauthorized debit order date
The people choose when they debit my account, a representative came to me and an arrangement was done- why debit o incorrect date? I want my money reversed and no stories. Debt collectors tend to assume that of your indebt then you don’t have any rights. The representative didn’t even tell me that they will be locking my debit order-dude I can close the account and then what- make an arrangement with the company i owe and then what?? When all this started they debitted me incorrectly and they have been doing so causing me to have reversal charges!!!
0 replies
96 months ago
FNB
Received feedback from Patricia from FNB- poor soul was apologizing for what she did not implement systematically. Feedback says since the Temp Loan has been paid there is no option to refund...so the next question is if it was not settled then would they refunded the money back? System score an individual-meaning there is a human element, system cannot identify that any type of money deposited into the account is not theirs-human element. There is an an instruction sent to the system to make that assumption. FNB hiding behind their Terms and Conditions is really unlawful. To systematically make the assumption that any deposit that is made into the account goes towards the repayment is incorrect. For feedback to be given without first exploring what else can be done for the client is incorrect- i may not be a high spender however i am also adding to the revenue of the bank that makes it possible for that very system to offer temp loans available. my first encounter with FNB was fraud related, secondly reason i finally left the bank was when incorrect people started debiting money from my account and was told there is nothing that can be done whereas the lady who opened my account at that time gave me an incorrect account number, mine to someone else. The solution was fine however had i not checked things after the open was opened i would not have received my salary-i was given 24 hrs to go to a branch to fix the mess i did not commit. like now there AA Trading which i have no knowledge of and they we deducting R99.00 from my account- i reversed those two amount from the amount i never saw the reversal in to the account. So FNB do not disrespect my R9k that comes into the bank each month and make an assumption that its not needed for anything else. i highly disappointed and disgusted at this bank. Oh another funny fact- on the call it says should you require the call recording then it will be made available to you-hayi Darly they actually mean going inside a branch to listen to the call- it must be stated not hide behind Terms and Conditions. I have been highly Inconvenienced and Disrespected by FNB.
53 replies
96 months ago
Temp loan shock!!
I took up a temp loan last week via my cell phone App and it was approved. Yesterday there was money deposited that I needed to transfer to a person who was hospitalized. Once the money went into my account (06 June 2018)then temp loan deduction, the minute I got to work I checked online for the T&C and there it is "should there be money deposited into the account the system automatically deducts as it’s a payment towards the loan. It was my first time taking up the loan, called the call centre was told to settle and they could try and assist. I borrowed money to settle the remaining balance, deposited into my account and went inside the branch- surprise you can re-apply today. Called call centre to confirm what I was told and the consultant advised that I can only re-apply on the 17 June 2018. She told me since I did not know that clause she would log a query for me however that would also take up 10 days. I regret taking this temp loan. I am the saddest customer ever.
106 replies
116 months ago
Bad Service from Nompumelo call centre
<p>i called fnb call centre and the consultant Nompumelelo just hung-up my call after her colleague transfered me to an incorrect department. she immediately wanted to transfer me to online banking because i was explaining to her why i was through to her and in the middle of it my call was cut.....i am beyond ****ed yoh...this is why i i left standard bank and to experience this in my first month is beyond annoying. FNB still has BEYOND OLD DETAILS THUS NOT ALLOWING ME TO ACCESS THEIR ONLINE SERVICES....</p>
53 replies
120 months ago
Excellent Service
<p>I would like to express my outmost gratitude towards the Nursing staff at Tshepo-Themba hospital - Nea Natal ICU department. They are unit manager Sister Brenda- Sister Mazibuko, Sister Tshabala, Sister Vele, Sister Khethiwe, Sister Mpho, Sister Phakama, Sister Noxolo- Doctor Machache and his assistant Mpho. my son was born prematurely at 950g- to date my son weighs 4,3kg. They may not know this however they gave my son and hope- i did not think he would make it because i had not gone through such a thing and did know how to deal with the situation. They made the scariest time of my life one filled with joy and i was humbeled everytime i walked in to find my son in a state of good health. yes it was a roller coaster however he laways pulled through. The distraught time of my life was made easy knowing that my son was well taken cared of at the hospital.</p> <p> </p> <p>I would like to say thank you and appreciate our time together at the ward.... thank you very much for the great treatment for my son. i did not know what i was dealing with and i trully appreciate your guidance as well as patience. I really hope your work does not go unnoticed by management and the Clinix health group. Mom of Baby Tenyane affectionately known as Goodman (Sister Mazibuko*winkwink*) </p>
0 replies
130 months ago
Insufficient information
In June there were sales consultant who visited our workplace- signing up for the gym however they were promoting one in Dainfern. I told the sales lady that I do not want to train at Dainfern because it is far, i would much prefer that i train in Soweto- Maponya mall and at a later stage change to the one in Jabulani Mall once it opened and the monthly subscription was going to be R200. Two months went without payment - that was my fault which i accept, in August a debit of R620 ran on my bank account and i assumed it was for the two months as well as the current month- i wondered about the R20 however it didn't matter because now i was not behind with payment. Today i receive a voicemail message and i returned the call firstly the debt collector left 9 digits on the message, secondly when disputing that i was outstanding she tells me whether i signed up at Dainfern or Maponya i am liable to pay R400 and its my problem- the cherry on top- SHE DROPPED THE PHONE. Had i known that there would be difference in subscriptions then i would have never signed up, i signed with the perception that it was going to R200 for the entire period of 24 months. Highly disappointe
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)