NuPay a division of Altron
Verified Business
|1.2|69 Reviews (last 12 months)|Responds in 16h 23m
NuPay a division of Altron
Verified Business
|1.2
69 Reviews (last 12 months)
Responds in 16h 23m
Scores reflect the Overall AI Score for each category
NuPay a division of Altron
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, NuPay a division of Altron faces severe customer dissatisfaction centred on unauthorised debit orders, alleged fraudulent mandates, and unresponsive support channels. Customers repeatedly describe being debited without consent, struggling to reach agents, and receiving no resolution despite multiple escalations. Concerns about transparency, third party merchant vetting, and refund processes dominate the feedback, with very few positive interactions reported.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 50m
TrustIndex
2.5
Ranking
#15
in Payments & Fintech
Reply Time
16h 23m
NPS Score
-50
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 50m
Sep '25 - Aug '26
Based on recent customer reviews, NuPay a division of Altron faces severe customer dissatisfaction centred on unauthorised debit orders, alleged fraudulent mandates, and unresponsive support channels. Customers repeatedly describe being debited without consent, struggling to reach agents, and receiving no resolution despite multiple escalations. Concerns about transparency, third party merchant vetting, and refund processes dominate the feedback, with very few positive interactions reported.
The most common complaint about NuPay a division of Altron, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Customers overwhelmingly report unauthorised debit orders, double deductions, and refusal to refund. Cancellation requests are ignored for months and debits continue, leaving customers financially distressed. Pensioners, students, and merchants describe deductions ranging from R98 to R4000 with no recourse.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
This company has ****** my money by working with a *****ulent loan company. I reached out to NuPay and they have not assisted me and they just asked for the information of the debit and not gotten back to me or disputed my money because they are aware that the company they are providing a service to has not given me any money how then do they take my money. I hope big companies looking to do business with this De*****eck and payments company see this.
1 reviews | Active since Dec 2019
This company has ****** my money by working with a *****ulent loan company. I reached out to NuPay and they have not assisted me and they just asked for the information of the debit and not gotten back to me or disputed my money because they are aware that the company they are providing a service to has not given me any money how then do they take my money. I hope big companies looking to do business with this De*****eck and payments company see this.
1 reviews | Active since Aug 2022
Good day Please advise why a debit order is loaded and approved i dont know by who. When i call your contact center and asked for a clarification and a call back they said they wont call me back. No communication or whatsover, a debit order is loaded onto my account that i have no idea off? This is total bull****. I need to know why am being debited and how the debit order was approved. Get me those answers .
1 reviews | Active since Aug 2022
Good day Please advise why a debit order is loaded and approved i dont know by who. When i call your contact center and asked for a clarification and a call back they said they wont call me back. No communication or whatsover, a debit order is loaded onto my account that i have no idea off? This is total bull****. I need to know why am being debited and how the debit order was approved. Get me those answers .
1 reviews | Active since Sept 2014
30 March I cancelled the service, Spoke to Nomcebo on *** 30/03/2026 14:26:30 -30/03/2026 14:32:2505:56. Informed her that i would like to cancel the service. She confirmed cancelation on the line however April 24 01:41 there was a deduction of R189 and again 23 May at 01:26. Why when cancelation was confirmed in March. I intentionally asked for the consultants details because the first time i tried to cancel in February the consultant pretended not to hear me, while i was explaining she wanted to reprimand my frustration making it seem as if "because you accepted this service- you cant call and be frustrated about the service", the service offering itself was done in a way that said "you qualify for a loan of and my referral to old mutual will guarantee the loan" - i wont dwell much on this even though i believe there was some misrepresentation here. I demand a refund for the two months that they have deducted from my account. The embarrassment of trying to make a payment and then realizing the money left in the account is short. I am not able to cancel this debit order with Capitec and that also just ****es me off because the service has been cancelled. I actually want all the deductions to be refunded because the service was never used on my part.
1 reviews | Active since Sept 2014
30 March I cancelled the service, Spoke to Nomcebo on *** 30/03/2026 14:26:30 -30/03/2026 14:32:2505:56. Informed her that i would like to cancel the service. She confirmed cancelation on the line however April 24 01:41 there was a deduction of R189 and again 23 May at 01:26. Why when cancelation was confirmed in March. I intentionally asked for the consultants details because the first time i tried to cancel in February the consultant pretended not to hear me, while i was explaining she wanted to reprimand my frustration making it seem as if "because you accepted this service- you cant call and be frustrated about the service", the service offering itself was done in a way that said "you qualify for a loan of and my referral to old mutual will guarantee the loan" - i wont dwell much on this even though i believe there was some misrepresentation here. I demand a refund for the two months that they have deducted from my account. The embarrassment of trying to make a payment and then realizing the money left in the account is short. I am not able to cancel this debit order with Capitec and that also just ****es me off because the service has been cancelled. I actually want all the deductions to be refunded because the service was never used on my part.
1 reviews | Active since Apr 2024
How Nupay Altron is preventing them from being used by ****mers and ******* I would like to know, but I am disappointed that there's a registered business, trading with registered Banks being used to **** us our hard earned money..... Altron pay back our money
1 reviews | Active since Apr 2024
How Nupay Altron is preventing them from being used by ****mers and ******* I would like to know, but I am disappointed that there's a registered business, trading with registered Banks being used to **** us our hard earned money..... Altron pay back our money
1 reviews | Active since Aug 2024
This company deducted money from my bank and the debit order is un stoppable i have no business with this copany i have send them numerous emails to cancel this debit order but they are not responding which gives a **** alert highly unprofessional.I do hope that no one uses their services which ever it may be
1 reviews | Active since Aug 2024
This company deducted money from my bank and the debit order is un stoppable i have no business with this copany i have send them numerous emails to cancel this debit order but they are not responding which gives a **** alert highly unprofessional.I do hope that no one uses their services which ever it may be
1 reviews | Active since Aug 2012
I am extremely frustrated with my experience dealing with NuPay regarding a disputed DebiCheck mandate that has still not been resolved after several months. This issue dates back to December 2025, when I first raised concerns about debit orders processed on my account without proper consent. When I requested the supporting documentation, I was provided with documents that are clearly questionable. The “signed” mandate and agreement contain what appears to be a digitally copied and pasted signature, not a legitimate wet-ink or verified electronic signature. There is no audit trail, no timestamp, and no proof of consent. In addition, key compliance details such as a valid FSP number are missing, and several mandatory fields are incomplete. I formally disputed these documents and escalated the matter multiple times, including to compliance teams, privacy offices, and even Deloitte Tip-Offs. Despite providing detailed evidence of possible document tampering and *****, the matter has been continuously delayed with vague responses such as “the investigation is ongoing.” Most recently, I was informed that the case is being handled internally by the FinTech team, yet no clear feedback, timeline, or resolution has been provided. What is even more concerning is that I was contacted by a third party claiming to be an auditor, who had access to my situation but could not clearly explain their involvement. This raises serious concerns about how my personal information is being shared and whether it is being handled in line with POPIA requirements. At this point, the core issue remains unresolved: *****ulent or manipulated documents are still being treated as valid, and there has been no accountability or corrective action taken. As a customer, I expect proper verification processes, transparency, and urgent action when ***** is reported. Instead, I have experienced delays, poor communication, and a lack of seriousness in addressing what is clearly a high-risk compliance issue. I strongly urge NuPay to prioritise this matter, properly investigate the *****ulent documents, confirm the status of my personal information, and provide a clear and final resolution without any further delays. Customers should not have to escalate matters this extensively just to have obvious irregularities addressed.
1 reviews | Active since Aug 2012
I am extremely frustrated with my experience dealing with NuPay regarding a disputed DebiCheck mandate that has still not been resolved after several months. This issue dates back to December 2025, when I first raised concerns about debit orders processed on my account without proper consent. When I requested the supporting documentation, I was provided with documents that are clearly questionable. The “signed” mandate and agreement contain what appears to be a digitally copied and pasted signature, not a legitimate wet-ink or verified electronic signature. There is no audit trail, no timestamp, and no proof of consent. In addition, key compliance details such as a valid FSP number are missing, and several mandatory fields are incomplete. I formally disputed these documents and escalated the matter multiple times, including to compliance teams, privacy offices, and even Deloitte Tip-Offs. Despite providing detailed evidence of possible document tampering and *****, the matter has been continuously delayed with vague responses such as “the investigation is ongoing.” Most recently, I was informed that the case is being handled internally by the FinTech team, yet no clear feedback, timeline, or resolution has been provided. What is even more concerning is that I was contacted by a third party claiming to be an auditor, who had access to my situation but could not clearly explain their involvement. This raises serious concerns about how my personal information is being shared and whether it is being handled in line with POPIA requirements. At this point, the core issue remains unresolved: *****ulent or manipulated documents are still being treated as valid, and there has been no accountability or corrective action taken. As a customer, I expect proper verification processes, transparency, and urgent action when ***** is reported. Instead, I have experienced delays, poor communication, and a lack of seriousness in addressing what is clearly a high-risk compliance issue. I strongly urge NuPay to prioritise this matter, properly investigate the *****ulent documents, confirm the status of my personal information, and provide a clear and final resolution without any further delays. Customers should not have to escalate matters this extensively just to have obvious irregularities addressed.
1 reviews | Active since May 2024
I have been trying to cancel whatever they are deducting money for the last two months and if this is not resolved this month I am laying a complaint with the relevant parties as well as the ombudsman. No replies on the email given on their debit order and I am not receiving anything to do with them.
1 reviews | Active since May 2024
I have been trying to cancel whatever they are deducting money for the last two months and if this is not resolved this month I am laying a complaint with the relevant parties as well as the ombudsman. No replies on the email given on their debit order and I am not receiving anything to do with them.
NuPay a division of Altron scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (0.8); their weakest is Fees & Billing (0.6). The top AI-rated Payments & Fintech business on Hellopeter is AltcoinTrader (3.8). How is the AI Score calculated? →
NuPay a division of Altron has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 69 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 50 min. Hellopeter has tracked NuPay a division of Altron across 256 total reviews. How is the TrustIndex calculated? →