NuPower Solar
3.7|50 reviews
AN
Anke N
1 reviews | Active since Member
21 Dec 2022, 08:09
The horrors of the Geyser
My client had problems with her geyser and NuPower did the installation so they contacted them again to come and fix the problem having worked with them before. If I tell you it has been a nightmare that would be an understatement. NuPower did not take down the SNs for the old geysers and also could not provide the Sns for their own new geyser that they put in. When asked to issue a certificate of compliance for the geyser they had replaced they not only took about a week and a half to make the necessary arrangements to do the certificate but went to the clients premises and did additional work - meaning their work was not compliant to begin with! When we asked them about this they said they do not need to do all the stuff unless they get asked specifically for a COC, as far as I know (which has also been confirmed by others in the industry) the work needs to be compliant from the get go! Shocking. Not only do they try to defend themselves on not doing a full job they still have not sent the COC and its been 3 weeks since its been requested. To add the cherry on the whole cake they damaged my clients property and at first refused to fix it because we had taken too long to report it (this was 3 weeks or so after they had done the repair). After a long fight they eventually agreed to fix it but "only in January". The last straw was when they went to make the fixes to issue the COC and my client asked if they can take the old geyser out of the roof and the worksmen that were there had the audacity to have an attitude with her and say they will not because just now they damage her property again. I am shocked at the service here. Don't bother contacting the management either, they don't care and won't get back to you.
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Replies (264)NuPower Solar's replyOfficial
21 Dec 2022, 08:29We apologise for any inconvenience that you may have. I’m also not aware of any attempts to contact myself. You might still have the contact details of previous management.
There is only certain situations where a CoC is required as the requirement for a CoC for a geyser installation has only recently been implemented and since NuPower has been in business for more than 14 years, there are many installations that NuPower did before the CoC became applicable. It is therefor quite possible that when a CoC is requested, additional work would be required.
Damage to property does happen and since we often use sub-contractors for repairs, the repairs cannot be affected during the closed builders holiday. Since I have not been informed by the client of their specific compliant, it is not possible to provide further explanation.
We only remove the old geyser upon specific requests from client and should the removal carry any further risk of damage, we will inform the client as we have done in this instance.
The client have had the NuPower geyser for some time and a working product is very important to us. We can apologize and correct a single bad service experience, but we take pride in making sure clients have working systems.
i would suggest the client contact the emergency number and get my contact details. Sampie Pienaar
There is only certain situations where a CoC is required as the requirement for a CoC for a geyser installation has only recently been implemented and since NuPower has been in business for more than 14 years, there are many installations that NuPower did before the CoC became applicable. It is therefor quite possible that when a CoC is requested, additional work would be required.
Damage to property does happen and since we often use sub-contractors for repairs, the repairs cannot be affected during the closed builders holiday. Since I have not been informed by the client of their specific compliant, it is not possible to provide further explanation.
We only remove the old geyser upon specific requests from client and should the removal carry any further risk of damage, we will inform the client as we have done in this instance.
The client have had the NuPower geyser for some time and a working product is very important to us. We can apologize and correct a single bad service experience, but we take pride in making sure clients have working systems.
i would suggest the client contact the emergency number and get my contact details. Sampie Pienaar
Best regards,
NuPower Solar's reply21 Dec 2022, 08:29
Official
We apologise for any inconvenience that you may have. I’m also not aware of any attempts to contact myself. You might still have the contact details of previous management.
There is only certain situations where a CoC is required as the requirement for a CoC for a geyser installation has only recently been implemented and since NuPower has been in business for more than 14 years, there are many installations that NuPower did before the CoC became applicable. It is therefor quite possible that when a CoC is requested, additional work would be required.
Damage to property does happen and since we often use sub-contractors for repairs, the repairs cannot be affected during the closed builders holiday. Since I have not been informed by the client of their specific compliant, it is not possible to provide further explanation.
We only remove the old geyser upon specific requests from client and should the removal carry any further risk of damage, we will inform the client as we have done in this instance.
The client have had the NuPower geyser for some time and a working product is very important to us. We can apologize and correct a single bad service experience, but we take pride in making sure clients have working systems.
i would suggest the client contact the emergency number and get my contact details. Sampie Pienaar
There is only certain situations where a CoC is required as the requirement for a CoC for a geyser installation has only recently been implemented and since NuPower has been in business for more than 14 years, there are many installations that NuPower did before the CoC became applicable. It is therefor quite possible that when a CoC is requested, additional work would be required.
Damage to property does happen and since we often use sub-contractors for repairs, the repairs cannot be affected during the closed builders holiday. Since I have not been informed by the client of their specific compliant, it is not possible to provide further explanation.
We only remove the old geyser upon specific requests from client and should the removal carry any further risk of damage, we will inform the client as we have done in this instance.
The client have had the NuPower geyser for some time and a working product is very important to us. We can apologize and correct a single bad service experience, but we take pride in making sure clients have working systems.
i would suggest the client contact the emergency number and get my contact details. Sampie Pienaar
Best regards,
AN
Anke N's updateReviewer Update
31 Jan 2023, 11:16I did get back to Sampie, but not before giving them ample time first to rectify the situation. Contacting him did not feel like it made any kind of difference really. I had to apply the same pressure (in the form of constantly following up) that I had to apply with the general staff to get an answer out of him. They always have a reason, for me it was that they were moving and then it was that they haven't had the opportunity to settle after the chaos of the move. What I can say as matter of fact is that anything that was not related to them being paid took forever for them to action. When asking for invoices it takes about two days maximum. To me that is a clear indication of where this companies priorities lie.
AN
Anke N's update31 Jan 2023, 11:16
Reviewer Update
I did get back to Sampie, but not before giving them ample time first to rectify the situation. Contacting him did not feel like it made any kind of difference really. I had to apply the same pressure (in the form of constantly following up) that I had to apply with the general staff to get an answer out of him. They always have a reason, for me it was that they were moving and then it was that they haven't had the opportunity to settle after the chaos of the move. What I can say as matter of fact is that anything that was not related to them being paid took forever for them to action. When asking for invoices it takes about two days maximum. To me that is a clear indication of where this companies priorities lie.