Incorrect debit transaction (missing payment)

I had account with direct axis which was handed over to Nutun CX for debt collection due to me being retrenched and couldn't afford to make payments as I was unemployed.

Last year 2024 I secured employment and made arrangements to pay R1400 monthly. The problem began when I made a payment on the 17th of December 2024 for R1400, according to the statement they sent me that payment reflected twice when I only made one payment of R1400. That duplicate payment was reversed on the 18th of December 2024 which brought my account to the correct balance.

To my surprise Nutun billed me Financial debit transaction of the same amount I paid of R1400 , which now has made my account as though I didn't pay at all for December.

I have called the call center and sent emails to queries@mbdinc.co.za and sbsaff@nutun.com but nobody can explain why did a debit transaction of the same amount I paid.

Nutun/ Mbd has ****med me of the payment I made in December and still haven't assisted me after calling 7 times for assistance and sending emails.

Imagine having to make payment for R1400 and that payment being billed as a debit transaction it makes as if I dint pay at all and no one is willing to assist me from the customer service department.

Mbd/ Nutun has ****med me of the R1400 I paid and they refusing to fix and reconcile the account so that I can continue making payments to settle.my debt. They have really ****med me of my R1400 payment

My direct axis account is Account no 85281856202(Direct Axis) I really hope to get assistance with the transaction that made payment dissappear so I can reconcile and finish paying my account off.

Disappointed and livid customer