extortio****** you pay they won’t come back

They were referred to us for bee removal. The owner contacted me before i could contact them and made an appointment.They also said they could do pest controll for us as we struggled with rats. I waited more than a month before they said they would come. We made an appointment that they would come on the saturday morning early. By 12 they still had not showed up.Once they did show the whole family came along but they waited outside. They proc have ded a walk through and around and said they would be able to sort out the rats but will then wait till sundown before they will be able to extract the bees. They put up rat traps and dis a proper survey and explained to us in a lot of detail.They then left to go het something to eat along with their family and came back afer an hour or so. Once the sun had gone down they sprayed into the beehive and then went home.We were very happy and impressed with what they did amd their level of knowledge but then we got the bill.R10 000 for for the day(not a full day). When i enquired about the price (isially our pest controll services came out 6weekly and asked 550 per visit. They said it included the first 6months of follow-ups. They said they would come back that same wednesday (after the saturday),then after 2weeks and then monthly till 6months. However once we paid we sisn’t hear a thing.Despite numerous attempts from my side to get hold of them and sending numerous whatsapps they replied once i told them i think they scammed us. The owner then said he sustained an injury so he couldn’t let us know. He promised to come that thursday and once again did not. Again radio silence. After more than a week they contacted me to say they will come the next week dor the monthly visit(by then it was already more than 6weeks from the initial(and only service) and i responded by asking whether they are going to extend the 6month period to catch up the services they did not do.And that i was going to report them.Till today i have not been able to get hold of them and i dis lay a complaint with the company that told me to hire them.