Discount not app****

My NWU account was settled before the end of March 2026.

I sent an email to NWU on 7 May 2026 to request the discount, as per the NWU financial rules. After receiving no response to my emails below, I contacted NWU today and I was told that an email to apply for the discount must be sent before end of March. This is not mentioned in NWU's financial rules, see extract below. It just says the credits must reflect before the end of March, which it does.

2.3.5 Early settlement discount on tuition and university residence fees Tuition and residence fees may be settled in full at the beginning of the year. To qualify for an early settlement discount of 2,5%, all the following requirements must be met: • Registration fees and other fees do not qualify for a discount. • Both tuition and residence fees must be settled in full to qualify. • Short payments based on your own calculations will be considered but may lead to the disallowance of your discount. • Please confirm the settlement amount beforehand to avoid disappointment. • All credits must be reflected on the student account by the end of March. • No future payments (bursaries, loans, or deposits) will be considered for calculations! • Payments which are reflected in the University's bank account by 31 March will be considered. • The discount is only applicable in the current year and cannot be backdated for previous years! The early settlement discount will only reflect on the student account by April. • Students who receive any form of financial aid do not qualify to claim this discount. It is only applicable to accounts settled in cash / electronic deposits. • Discounts are not given automatically. You must apply in writing to the following email addresses with the word “2,5% discount” in the subject line of the email.

I am not happy with this and request that the discount be app****, as I comp**** with all the requirements in the NWU financial rules.