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Nwu
Verified Business
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AI Review Summary
Based on recent customer reviews, Nwu receives overwhelmingly negative feedback centred on severe administrative failures and unresponsive communication channels. Students report unanswered emails and phone calls, unresolved registration holds, incorrect academic records, and prolonged refund delays. Distance learning students feel particularly neglected, citing last-minute venue changes, data cost burdens, and inadequate exam support. Postgraduate students describe being sent from pillar to post without resolution. Several reviewers highlight broken online portals, helpdesk tickets closed without action, and staff accountability issues across multiple campuses.
Performance(last 12 months):
0Trustindex Rating
#13Ranked In Education & Training
16h 57mReply Time
14 NPSLikely
Replied to 93% of negative reviews
Reply time on negative reviews: 17 hours 36 min
TrustIndex
0
Ranking
#13
in Education & Training
Avg Reply
16h 57m
NPS Score
14
Recommended: Likely
Replied to 93% of negative reviews
Reply time on negative reviews: 17 hours 36 min
Review Distribution
1.1|28 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(4%)
2(8%)
1(88%)
5(0%)
4(0%)
3(4%)
2(8%)
1(88%)
Frequently Asked Questions About Nwu
Based on recent customer reviews, Nwu receives overwhelmingly negative feedback centred on severe administrative failures and unresponsive communication channels. Students report unanswered emails and phone calls, unresolved registration holds, incorrect academic records, and prolonged refund delays. Distance learning students feel particularly neglected, citing last-minute venue changes, data cost burdens, and inadequate exam support. Postgraduate students describe being sent from pillar to post without resolution. Several reviewers highlight broken online portals, helpdesk tickets closed without action, and staff accountability issues across multiple campuses.
Nwu has a TrustIndex of 0 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 17 hours 36 min. Hellopeter has tracked Nwu across 180 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nobuntu M
1 reviews | Active since Jan 2020
27 Feb 2026, 19:43
Early registration deadline leaves me stranded
I can’t register for honours because I haven’t received my completion letter, and unfortunately the deadline for registration was today. I’m left stranded. I have contacted every office of the institution to no response.
Helpful (0)
|Replies (0)NM
Nobuntu M
1 reviews | Active since Jan 2020
27 Feb 2026, 19:43
Early registration deadline leaves me stranded
I can’t register for honours because I haven’t received my completion letter, and unfortunately the deadline for registration was today. I’m left stranded. I have contacted every office of the institution to no response.
0
Replies (0)R
Rina
1 reviews | Active since Jan 2020
23 Feb 2026, 17:17
9 years of Nwu Potch...
9 years of Nwu Potch this is the worse time to went through...I will definitely not recommend this place for any happy studies...you will think that all the money you pay they will support you..your student child....not what I experience...
Helpful (0)
|Replies (0)R
Rina
1 reviews | Active since Jan 2020
23 Feb 2026, 17:17
9 years of Nwu Potch...
9 years of Nwu Potch this is the worse time to went through...I will definitely not recommend this place for any happy studies...you will think that all the money you pay they will support you..your student child....not what I experience...
0
Replies (0)JT
Joseph T
1 reviews | Active since Jan 2020
10 Feb 2026, 12:25
NWU Distance Learning is not user friendly.
I am really not pleased with North West University. I have had a really terrible experience during registration and even now after registering. My concerns are dealt with my robots and automated replies. I can’t even navigate through their portals and multiple websites. I don’t know what is supposed to happen.
Helpful (0)
|Replies (0)JT
Joseph T
1 reviews | Active since Jan 2020
10 Feb 2026, 12:25
NWU Distance Learning is not user friendly.
I am really not pleased with North West University. I have had a really terrible experience during registration and even now after registering. My concerns are dealt with my robots and automated replies. I can’t even navigate through their portals and multiple websites. I don’t know what is supposed to happen.
0
Replies (0)MM
Mbuso M
1 reviews | Active since Jan 2020
9 Feb 2026, 13:51
Registration issue
I was studying with tge university i was supporse to finish 2021 due to covid it wasnt possible 2022 i lost my mother last year i registered late due to financial issues i missed 2 test and quieze i was not abble to continue but i pass assignment and exam but still did not qaulify and i try to talk to tge lecture she said i will have to repeate the module i filled in the form for extended study but now im so disapointed the potal is not allowing me to register my module and even if i payed and im a grade r teacher now i wont be obsorbed due to what im going throw its so painful im student no 31464645 Nkosi NA any help from you guys will be apprecaited thank you my number its 062 8193312
Helpful (0)
|Replies (0)MM
Mbuso M
1 reviews | Active since Jan 2020
9 Feb 2026, 13:51
Registration issue
I was studying with tge university i was supporse to finish 2021 due to covid it wasnt possible 2022 i lost my mother last year i registered late due to financial issues i missed 2 test and quieze i was not abble to continue but i pass assignment and exam but still did not qaulify and i try to talk to tge lecture she said i will have to repeate the module i filled in the form for extended study but now im so disapointed the potal is not allowing me to register my module and even if i payed and im a grade r teacher now i wont be obsorbed due to what im going throw its so painful im student no 31464645 Nkosi NA any help from you guys will be apprecaited thank you my number its 062 8193312
0
Replies (0)CH
Charmoné Human
1 reviews | Active since Jan 2020
26 Jan 2026, 20:13
Lack of Academic and Administrative Support for Postgraduate Students
I am writing to formally raise a complaint regarding what I perceive as a serious lack of academic and administrative support for postgraduate students at North-West University. At present, I am experiencing multiple unresolved issues that have caused significant frustration and anxiety, despite repeated attempts to seek assistance through official channels. Firstly, my academic record is incorrect. One completed module does not appear on my academic record at all. In addition, another module reflects an average of 54 percent, despite the fact that I achieved above 80 percent for every assignment as well as for the final examination. This creates the impression that I am barely passing my studies, when in reality I am working extremely hard and performing well academically. I have repeatedly requested clarification and correction, but to date I have received no response. Secondly, I am unable to register for the new academic year. All official communication from the university indicated that registration would open on 26 January and close on 27 January. However, when I attempt to register, the system displays “Registration closed.” I have no holds on my account, and my minimum payable fees have already been settled in full. Despite this, I am completely blocked from registering, with no explanation or assistance provided. In an attempt to resolve these matters, I have placed 23 phone calls to various contact numbers listed by the university. None of these calls have been answered. This does not include additional numbers listed on the website that are either invalid or do not exist. Emails sent to the relevant departments have also gone unanswered, making email communication equally ineffective. At this stage, it feels as though postgraduate students are being neglected and left without support. I am making every effort to comply with academic and administrative requirements, yet I am unable to progress due to issues entirely outside of my control. This experience has led me to question whether my time and effort are being respected by the institution. I am requesting urgent assistance, clear communication, and prompt resolution of these matters. I believe it is reasonable to expect accurate academic records, functional registration systems, and accessible communication channels, especially for postgraduate students who are balancing significant academic and personal commitments. I trust that this complaint will be taken seriously and that the necessary steps will be taken to address these issues as a matter of urgency.
Helpful (0)
|Replies (0)CH
Charmoné Human
1 reviews | Active since Jan 2020
26 Jan 2026, 20:13
Lack of Academic and Administrative Support for Postgraduate Students
I am writing to formally raise a complaint regarding what I perceive as a serious lack of academic and administrative support for postgraduate students at North-West University. At present, I am experiencing multiple unresolved issues that have caused significant frustration and anxiety, despite repeated attempts to seek assistance through official channels. Firstly, my academic record is incorrect. One completed module does not appear on my academic record at all. In addition, another module reflects an average of 54 percent, despite the fact that I achieved above 80 percent for every assignment as well as for the final examination. This creates the impression that I am barely passing my studies, when in reality I am working extremely hard and performing well academically. I have repeatedly requested clarification and correction, but to date I have received no response. Secondly, I am unable to register for the new academic year. All official communication from the university indicated that registration would open on 26 January and close on 27 January. However, when I attempt to register, the system displays “Registration closed.” I have no holds on my account, and my minimum payable fees have already been settled in full. Despite this, I am completely blocked from registering, with no explanation or assistance provided. In an attempt to resolve these matters, I have placed 23 phone calls to various contact numbers listed by the university. None of these calls have been answered. This does not include additional numbers listed on the website that are either invalid or do not exist. Emails sent to the relevant departments have also gone unanswered, making email communication equally ineffective. At this stage, it feels as though postgraduate students are being neglected and left without support. I am making every effort to comply with academic and administrative requirements, yet I am unable to progress due to issues entirely outside of my control. This experience has led me to question whether my time and effort are being respected by the institution. I am requesting urgent assistance, clear communication, and prompt resolution of these matters. I believe it is reasonable to expect accurate academic records, functional registration systems, and accessible communication channels, especially for postgraduate students who are balancing significant academic and personal commitments. I trust that this complaint will be taken seriously and that the necessary steps will be taken to address these issues as a matter of urgency.
0
Replies (0)MM
MN M
1 reviews | Active since Jan 2020
24 Jan 2026, 13:45
Refusal to give module outline for credit application
As a graduate of North-West University / Noordwes-Universiteit, I find it deeply disappointing and embarrassing that I have had to resort to this platform to obtain assistance with retrieving my younger sister’s module or course outline. I have been repeatedly referred to a yearbook, which does not meet the required purpose, as she needs the detailed module information in order to transfer to another institution. Despite numerous emails and phone calls, it appears that no one fully understands the nature of my request. Consequently, I am unable to apply for credit recognition on her behalf, which is preventing her from continuing with her studies.
Helpful (0)
|Replies (0)MM
MN M
1 reviews | Active since Jan 2020
24 Jan 2026, 13:45
Refusal to give module outline for credit application
As a graduate of North-West University / Noordwes-Universiteit, I find it deeply disappointing and embarrassing that I have had to resort to this platform to obtain assistance with retrieving my younger sister’s module or course outline. I have been repeatedly referred to a yearbook, which does not meet the required purpose, as she needs the detailed module information in order to transfer to another institution. Despite numerous emails and phone calls, it appears that no one fully understands the nature of my request. Consequently, I am unable to apply for credit recognition on her behalf, which is preventing her from continuing with her studies.
0
Replies (0)MG
Martha G
1 reviews | Active since Jan 2020
15 Jan 2026, 13:10
NDPE diploma 2003
IN 2003 I finished my teachers degree in 3 years odl the NDPE diploma we learned the same materials as a 4 year student and were granted a 360 credits, we were told we are internationally accepted. I try to apply to a international school and to my horor I find out that we are not excepted because we have a "diploma" and not a BA standard. I was working and had 2 small kids and worked through 54 subjects for three years, Nobody oversea worry about if you were in adjusting times and frameworks and I feel they must give as a proper BA degree. GIVE US THE CREDIT WE DESERVE AND OWN FOR LEARNING SO HARD!!!
Helpful (0)
|Replies (0)MG
Martha G
1 reviews | Active since Jan 2020
15 Jan 2026, 13:10
NDPE diploma 2003
IN 2003 I finished my teachers degree in 3 years odl the NDPE diploma we learned the same materials as a 4 year student and were granted a 360 credits, we were told we are internationally accepted. I try to apply to a international school and to my horor I find out that we are not excepted because we have a "diploma" and not a BA standard. I was working and had 2 small kids and worked through 54 subjects for three years, Nobody oversea worry about if you were in adjusting times and frameworks and I feel they must give as a proper BA degree. GIVE US THE CREDIT WE DESERVE AND OWN FOR LEARNING SO HARD!!!
0
Replies (0)