Active since May 2018
Absa's Cresta branch is a nightmare. The que is 12 people long only two of the four consultants on duty and one has a sign up: Please use next counter! What a joke. To wait for a hour just to pick up a debit card. Time to change banks
You can request or instruct Absa until you are blue in the face; it makes absolutely no difference. I even went into Absa Clearwater, where a consultant phoned and supposedly cancelled a credit card of mine that had been swallowed by the ATM. I followed this up with several emails and was, of course, “assured” that the card had been cancelled. Needless to say, when I checked my profile, the card was still there — and today R69 was deducted. Clearly, Absa’s definition of “cancelled” differs from everyone else’s.
Just last week I wrote a positive review about Absa Clearwater. I have written to Absa card before to have a credit card cancelled. The friendly consultant at Absa Clearwater, phoned the card section and instructed them to cancel the card. Nothing happened, so I wrote to them and their usual promise of someone to phone within "two working days" came and went. Still nothing. The card was swallowed at Absa Clearwater.
Absolutely super service this morning at Absa, Clearwater in Roodepoort.
Our residence in Quellerina has been without electricity for 14 consecutive days, encompassing Christmas and New Year. This prolonged outage has caused severe inconvenience and disruption. All calls and personal visits to City Power, Florida Lake have been unsuccessful in resolving the matter. Furthermore, Mr. Sibusiso Xulu, Regional Manager, has failed to respond to WhatsApp messages and does not answer his telephone.
All my requests to Sanlam SKY ( info@sanlamsky.co.za) to requests my banking details for a Channel Life funeral Policy have been ignored.
I recently flew with Emirates to Mos*** in the Russian Federation and back. The flight, food, and service were superb. However, when I arrived in Mos***, one of my suitcases was damaged, and I had to purchase a new one. I returned on 30 October 2025, only to discover that my new suitcase was also damaged. I lodged a complaint with Emirates, and a representative named Sharon rep****, stating that, according to the Montreal Convention of 1999, I should have reported the damage within seven days. Two flights, two damaged suitcases, and Emirates is using a 1999 Montreal Convention as an excuse?
MTN “reminded me that I subscribed to Baseplay Games at R39,99/week”. As I never subscribed to this service, I wasted my time going to MTN’s Customer Centre at Valley View Centre in Roodepoort. I waited for 30 minutes while several people who arrived after me were assisted before I was. One staff member, Simon, was unfriendly and unable to provide any help. When I told him that I would ask HelloPeter for assistance, he laughed in my face.
Visiting Absa at Cresta in Randburg today was a complete waste of time. Only two service stations were manned, and after waiting 40 minutes, I was still in the queue. I complained to a supervisor wearing a ridiculous hat, but to no avail. The branch has moved to a new location in the centre and s****ped the senior citizen counter. Is this how you treat an 83-year-old client, Absa? This is not my first complaint about this branch and I don't know why I went back there.
I am a senior citizen who recently flew to Mos*** with Emirates. Check in at OR Tambo was brilliant, friendly and quick and so was treatment at Mos***'s Domadedova Airport. The cabin crew were superb and the meals great.
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