JW
Jonsson Workwear
Unclaimed Business
JW
AI Review Summary
Based on recent customer reviews, Jonsson Workwear receives polarised feedback. Positive reviews frequently praise friendly, professional in-store staff, complimentary coffee, fast online delivery, and a reliable repair service. However, a significant number of customers report a noticeable decline in product quality, particularly with cargo pants, socks, and safety boots tearing or wearing out within weeks or months. The embroidery department draws criticism for poor communication, missed deadlines, and lack of follow-up. Online order fulfilment also frustrates customers, with missing items and no proactive backorder shipping.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
37
Recommended: Likely
Review Distribution
3.4|20 Reviews
May '25 - Apr '26
5(55.6%)
4(5.6%)
3(0%)
2(0%)
1(38.9%)
5(55.6%)
4(5.6%)
3(0%)
2(0%)
1(38.9%)
Frequently Asked Questions About Jonsson Workwear
Based on recent customer reviews, Jonsson Workwear receives polarised feedback. Positive reviews frequently praise friendly, professional in-store staff, complimentary coffee, fast online delivery, and a reliable repair service. However, a significant number of customers report a noticeable decline in product quality, particularly with cargo pants, socks, and safety boots tearing or wearing out within weeks or months. The embroidery department draws criticism for poor communication, missed deadlines, and lack of follow-up. Online order fulfilment also frustrates customers, with missing items and no proactive backorder shipping.
Jonsson Workwear has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Jonsson Workwear across 115 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
José Jardim
1 reviews | Active since Jan 2020
18 Mar 2026, 12:04
Jonsonn Workwear Nelspruit
Perseverance assured very knowledgeable enthusiastic and friendly towards. Eager to find solutions to my problems I had no size for pants and offered to order an have it deliver to me I’m beyond pleased with the service
Helpful (0)
|Replies (0)JJ
José Jardim
1 reviews | Active since Jan 2020
18 Mar 2026, 12:04
Jonsonn Workwear Nelspruit
Perseverance assured very knowledgeable enthusiastic and friendly towards. Eager to find solutions to my problems I had no size for pants and offered to order an have it deliver to me I’m beyond pleased with the service
0
Replies (0)JG
Johannes G
1 reviews | Active since Jan 2020
17 Mar 2026, 15:51
Excellent service at Johnssons workwear Polokwane
Michelle and her Team at Polokwane are helpful beyond words. They resemble the advert on TV which I thought is not possible. Thank you for you effort Johnsson Workwear Polokwane Johannes Grobler , Houtbosdorp
Helpful (0)
|Replies (0)JG
Johannes G
1 reviews | Active since Jan 2020
17 Mar 2026, 15:51
Excellent service at Johnssons workwear Polokwane
Michelle and her Team at Polokwane are helpful beyond words. They resemble the advert on TV which I thought is not possible. Thank you for you effort Johnsson Workwear Polokwane Johannes Grobler , Houtbosdorp
0
Replies (0)FH
Francis H
1 reviews | Active since Jan 2020
19 Feb 2026, 14:16
Walking the Talk Believing in your Products
It is rear to find a company who is able to deliver what they promise On the website it stated that you can take in damaged jonnson wok ware and they will either repair or if the garment is unrepairable dispose of in an environmentally suitable manner Initial response time for repair was 5-6 weeks Surprise I received confirmation that my garment was repair and ready for collection 14 calendar days
Helpful (0)
|Replies (0)FH
Francis H
1 reviews | Active since Jan 2020
19 Feb 2026, 14:16
Walking the Talk Believing in your Products
It is rear to find a company who is able to deliver what they promise On the website it stated that you can take in damaged jonnson wok ware and they will either repair or if the garment is unrepairable dispose of in an environmentally suitable manner Initial response time for repair was 5-6 weeks Surprise I received confirmation that my garment was repair and ready for collection 14 calendar days
0
Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
5 Feb 2026, 11:45
Jonsson Workwear Polokwane
For the last couple of years we have been using Jonsson Workwear Polokwane. To Michelle, Mary-Jane and the rest thank you for the professional service you give and the great VIP treatment. Keep up the good work
Helpful (0)
|Replies (0)KF
Kim F
1 reviews | Active since Jan 2020
5 Feb 2026, 11:45
Jonsson Workwear Polokwane
For the last couple of years we have been using Jonsson Workwear Polokwane. To Michelle, Mary-Jane and the rest thank you for the professional service you give and the great VIP treatment. Keep up the good work
0
Replies (0)MR
Melanie R
1 reviews | Active since Jan 2020
30 Jan 2026, 11:14
Jonsson Workwear Excellent Service Received
This company has an excellent online store and service. I've ordered shirts twice this month from them (we are situated in Middelburg Mpumalanga which is normally seen as an outlying area for companies and couriers) and received the parcel the next day! Well done Jonsson Workwear, keep up the good service.
Helpful (0)
|Replies (0)MR
Melanie R
1 reviews | Active since Jan 2020
30 Jan 2026, 11:14
Jonsson Workwear Excellent Service Received
This company has an excellent online store and service. I've ordered shirts twice this month from them (we are situated in Middelburg Mpumalanga which is normally seen as an outlying area for companies and couriers) and received the parcel the next day! Well done Jonsson Workwear, keep up the good service.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 09:25
Johnson’s Workwear – Severe Drop in Quality & Poor Online Returns Experience
I am posting this as a warning to other buyers, especially those considering ordering online. We have bought workwear from Johnson’s for many years. Their shoes, socks and overalls used to be of exceptionally high quality — durable, practical, and well-suited to real working conditions. You only needed to buy once every couple of years because the products lasted. That is no longer the case. We recently placed an online order and every item we received was substandard compared to previous purchases, despite being sold as the same products. • Housecoat: Previously light, breathable, and practical. The current version is extremely thick, stiff and uncomfortable. Even after washing, the fabric remains hard and unyielding. We live in a hot and humid climate, and these overalls are completely unsuitable. This is not a minor change — it is a fundamental downgrade in fabric and wearability. • Socks: Advertised as cotton rich, but they are largely synthetic. Only the heel and toe areas resemble the older quality. The rest of the sock is slippery, lacks structure, and causes the foot to slide inside the shoe. At R119+ per pair, this quality is unacceptable and comparable to cheap multipack socks. What makes this worse is the returns and refund process: You must pay your own return costs, send the item to a store yourself, and complete additional admin to ensure the return is processed correctly. For products that are clearly inferior and inconsistent with past quality, this places an unfair burden on the customer. My advice: Do not buy from Johnson’s online. The quality is inconsistent, and based on this order, I cannot confidently say that Johnson’s still offers reliable workwear at all. We will not be buying from Johnson’s again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Jan 2026, 09:25
Johnson’s Workwear – Severe Drop in Quality & Poor Online Returns Experience
I am posting this as a warning to other buyers, especially those considering ordering online. We have bought workwear from Johnson’s for many years. Their shoes, socks and overalls used to be of exceptionally high quality — durable, practical, and well-suited to real working conditions. You only needed to buy once every couple of years because the products lasted. That is no longer the case. We recently placed an online order and every item we received was substandard compared to previous purchases, despite being sold as the same products. • Housecoat: Previously light, breathable, and practical. The current version is extremely thick, stiff and uncomfortable. Even after washing, the fabric remains hard and unyielding. We live in a hot and humid climate, and these overalls are completely unsuitable. This is not a minor change — it is a fundamental downgrade in fabric and wearability. • Socks: Advertised as cotton rich, but they are largely synthetic. Only the heel and toe areas resemble the older quality. The rest of the sock is slippery, lacks structure, and causes the foot to slide inside the shoe. At R119+ per pair, this quality is unacceptable and comparable to cheap multipack socks. What makes this worse is the returns and refund process: You must pay your own return costs, send the item to a store yourself, and complete additional admin to ensure the return is processed correctly. For products that are clearly inferior and inconsistent with past quality, this places an unfair burden on the customer. My advice: Do not buy from Johnson’s online. The quality is inconsistent, and based on this order, I cannot confidently say that Johnson’s still offers reliable workwear at all. We will not be buying from Johnson’s again.
0
Replies (0)BP
Beon P
1 reviews | Active since Jan 2020
20 Dec 2025, 09:57
Bad quality and false advertising.
The quality is very bad. I bought a blue long cargo pants for work with the idea that it will last longer than the current clothes I wear. What a joke, it only lasted 1 month before being torn between my legs just from rubbing together while walking. You can not advertise yourself as a durable brand when I can get more durable clothes from Pick n Pay clothing. Won't be buying from Jonnsons again
Helpful (0)
|Replies (0)BP
Beon P
1 reviews | Active since Jan 2020
20 Dec 2025, 09:57
Bad quality and false advertising.
The quality is very bad. I bought a blue long cargo pants for work with the idea that it will last longer than the current clothes I wear. What a joke, it only lasted 1 month before being torn between my legs just from rubbing together while walking. You can not advertise yourself as a durable brand when I can get more durable clothes from Pick n Pay clothing. Won't be buying from Jonnsons again
0
Replies (0)BH
Berdine H
1 reviews | Active since Jan 2020
9 Dec 2025, 07:44
Quality = BAD
Jonsson workwear used to be the go to workwear for men working in the field, but recently very disappointing as the clothes do not last and tears very quickly. Pants that were bought in April 2025 has been torn in the first week of wearing it. The more I enquire by others the more people say that they have been realizing that the quality has been really bad for more than 3 years now where on a almost weekly basis the clothing needs to be fixed.
Helpful (0)
|Replies (0)BH
Berdine H
1 reviews | Active since Jan 2020
9 Dec 2025, 07:44
Quality = BAD
Jonsson workwear used to be the go to workwear for men working in the field, but recently very disappointing as the clothes do not last and tears very quickly. Pants that were bought in April 2025 has been torn in the first week of wearing it. The more I enquire by others the more people say that they have been realizing that the quality has been really bad for more than 3 years now where on a almost weekly basis the clothing needs to be fixed.
0
Replies (0)