CP
City Power
Unclaimed Business
CP
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#4
in Electricity & Energy
NPS Score
-80
Recommended: Unlikely
Review Distribution
1.2|85 Reviews
May '25 - Apr '26
5(3.9%)
4(2.6%)
3(0%)
2(0%)
1(93.6%)
5(3.9%)
4(2.6%)
3(0%)
2(0%)
1(93.6%)
Recent reviews (85)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
EE
Eugene E
1 reviews | Active since Jan 2020
6 Mar 2026, 08:24
City Power no service
I'm without power for 3 days now because a switch tripped outside in the street and every time I phone them they say no one has been allocated wait and see tomorrow if nothing phone in again and see, the reference number is CP3460505
Helpful (0)
|Replies (0)EE
Eugene E
1 reviews | Active since Jan 2020
6 Mar 2026, 08:24
City Power no service
I'm without power for 3 days now because a switch tripped outside in the street and every time I phone them they say no one has been allocated wait and see tomorrow if nothing phone in again and see, the reference number is CP3460505
0
Replies (0)ZM
GM
MS
MS
Mduduzi S
1 reviews | Active since Jan 2020
20 Feb 2026, 15:59
City power doesn't care
I'm very disappointed with city power worker,it's 3 days now she is has been assigned to check on my electricity but because she wants to knock off early she doesn't do her work,in the morning when I called they got her on the line and said she would sort it out until late, second and third call were logged and the 4th call apparently she has knocked off.im heading day 4 without electricity because of someone who wants to go home early, below is reference details Dear Customer, your issue Ref: CP3455361 has been accepted by a technician. ETA: 2026-02-19 12:19:04.0. Track:https://1.fsk.pw/509z
Helpful (0)
|Replies (0)MS
Mduduzi S
1 reviews | Active since Jan 2020
20 Feb 2026, 15:59
City power doesn't care
I'm very disappointed with city power worker,it's 3 days now she is has been assigned to check on my electricity but because she wants to knock off early she doesn't do her work,in the morning when I called they got her on the line and said she would sort it out until late, second and third call were logged and the 4th call apparently she has knocked off.im heading day 4 without electricity because of someone who wants to go home early, below is reference details Dear Customer, your issue Ref: CP3455361 has been accepted by a technician. ETA: 2026-02-19 12:19:04.0. Track:https://1.fsk.pw/509z
0
Replies (0)FD
FAITH D
1 reviews | Active since Jan 2020
11 Feb 2026, 06:22
Very poor service
Almost 48 hours later after logging my call, it is still not attended to nor allocated to a technician after I was told that the ETA is 24 hours. This is even after I had stated that my premises is a business place whereby, I am running a day care centre. I have kid's food already rotting in the fridge. I requested an escalation process since my call has passed the ETA period from the consultants, and I was told that there is not process I will just have to wait because the Despatch Dept does not speak to customers. They're service delivery is very poor and unbelievable.
Helpful (0)
|Replies (0)FD
FAITH D
1 reviews | Active since Jan 2020
11 Feb 2026, 06:22
Very poor service
Almost 48 hours later after logging my call, it is still not attended to nor allocated to a technician after I was told that the ETA is 24 hours. This is even after I had stated that my premises is a business place whereby, I am running a day care centre. I have kid's food already rotting in the fridge. I requested an escalation process since my call has passed the ETA period from the consultants, and I was told that there is not process I will just have to wait because the Despatch Dept does not speak to customers. They're service delivery is very poor and unbelievable.
0
Replies (0)SS
Sifiso S
1 reviews | Active since Jan 2020
3 Feb 2026, 12:18
Sad customer City Power JHB (Roodepoort)
It's been 4 days since I logged a call with City Power JHB REF: CPWEB4878304. I called in today to follow up and I was informed that it is not allocated. I asked the lady I was speaking to on what is a procedure of Logging a formal complaint she hung on me. I called in at 13:42...
Helpful (0)
|Replies (0)SS
Sifiso S
1 reviews | Active since Jan 2020
3 Feb 2026, 12:18
Sad customer City Power JHB (Roodepoort)
It's been 4 days since I logged a call with City Power JHB REF: CPWEB4878304. I called in today to follow up and I was informed that it is not allocated. I asked the lady I was speaking to on what is a procedure of Logging a formal complaint she hung on me. I called in at 13:42...
0
Replies (0)