Discrimination and Terrible service

NZ immigration offered me a free consultation with one of their consultants by the name Lance Sterley. He was extremely unprofessional and I felt discriminated by him. His service was terrible and when I escalated it to Steven Smith, He took his side and stopped responding to my emails because I had told him that it’s very annoying that He is defending Lance and making it look like it’s my fault that He was unprofessional. I would love to know how events would have turned had I been a white person like them. It’s disgraceful to say the least.