Obsession CPT

They offer an online purchase through WhatsApp for their products. The customer service is shocking, they don't get back to their customers about what is happening with an order. I eventually managed to get through to the owner after a week of trying to find my order, only to be shouted at as a customer cause of my frustration with their lack of service. I got promised feedback from their side and I always had to chase them for service. The blame got passed to the shipping company that they use, but didn't realise that I had already spoken to the shipping company about my shipment and how it works. There was always an excuse as to why something didn't happen or why it happened the way it did. It always seemed like it was my fault and the owner was very rude and not helpful at all.

The shipping times are wrong that they promise. I was told 3-5 working days for delivery, it has now been over 7 working days for delivery.

I honestly can say that I will never order from this company ever again and its such a shame because I was a first time customer.