Terrible service and business ethics

This agency is pathetic. I have a leaking geyser for more than a week now and nothing gets done about. I have raised this through email and our neighbours have tried to call as well as both geysers are housed in my store room. As a result of the leak I have personal belongings that have been ruined and have had to be tossed as result of the water leakage. They keep deferring this request to reimburse me. Also, if you are late on a payment, bearing in mind that CV19 and other perosnal issues, they charge you interest on the late payment. I would not rent from them, but it is a shame as it is in a beautiful estate, but sadly you are let down by a mis-managed team. You can also never get hold of anyone and kept being told that they will get back to you. They never do. Please stay away and save yourself the trouble.