78 Year Old Woman chased by security

It is with utter disbelief and disgust I send this email.

2 Saturdays ago I brought my 78 year mum out of the house for a treat. She has advanced Parkinson’s amongst other illnesses.

I parked at the entrance, showing my mum how close we were to the toilets which she needed to go to before we headed to Romanos for a treat (my mum is diabetic). Both the caregiver and mum were 10 steps away from the toilets and proceeded to check out the ice cream shop. About 10 minutes later, my frantic caregiver came running to find (leaving my mum alone) to tell me the security guard told them they can’t use the toilet, “apparently it was broken “ I was highly confused as I saw people waiting to go in as I passed. I was already having an ice cream, had to leave it, pay and rush out. The ladies at the info desk noticed me upset and frantic. Mind you nobody physically woke up to assist my mum during this ordeal. The security guard then chose to walk away and pretend like nothing happened. He told our caregiver and my mom that they must go alllll the way to the next entrance to use the toilet seeing full well that my mom could not walk properly, not even offering her a wheelchair. As I made a fuss and other people in the mall watched in disbelief, EVENTUALLY we got a wheelchair. By this time the ladies from the info desk got up to check the toilets AND IT WAS WORKING JUST FINE! By now we had wasted 45 minutes of our time just for my mum who needed to use the toilet. The security guard acted like he did nothing wrong, eventually his supervisor came down and took my details. I demanded to file a formal complaint. WHAT GIVES THIS SECURITY GUARD TO LIE AND TREAT THE ELDERLY LIKE THIS !!!! Was she supposed to have peed on the falls on the mall??? THIS SECURITY GUARD TOOK ADVANTAGE COS HE ASSUMED THEY WERE ALONE WHILE BOTH YOUR LADIES AT THE INFO DESK SAT AND WATCHED AND ONLY REACTED ONCE I STARTED MAKING A MOAN!! Explain this treatment to me??? Cos it’s disgusting