Pathetic service from Oceanspirit (bin cleaning company)

They cleaned the bins in our security estate for a while. Very poor service . One week they failed to fetch our bin, then they never brought it back, but argued that they did. (we had to go find our bin in the flats bin room where they left it) Then they send our bin back filthy and smelling like sewer. They left the area in front of our estate's main entrance dirty (dirty baby diaper and other rubbish). They collected our bins at ridiculous times (first time was 5:29 on a Monday morning) dragging the bins over the cobbles and waking up the residents. The overseer/owner Mr Strydom never came to speak to us to even offer an apology or explanation despite saying he would come see my husband. So many complaints were made to our managing agents Residentia Trust (our managing agent) from a number of residents. Thank goodness they no longer clean our bins.